Technical Support Specialist

- Based at Mitsubishi Motors Australia Head Office, located at Adelaide Airport
- Full time, permanent role
- Access exclusive employee lease rates on up to four new Mitsubishi vehicles

Mitsubishi Motors Australia – Driving Australians To Be More Adventurous

Mitsubishi Motors Australia Limited (MMAL), a proud subsidiary of Mitsubishi Motors Corporation headquartered in Tokyo, brings together Japanese precision and Australian ingenuity to deliver vehicles that empower people and businesses to drive their ambition. With 200 employees across Adelaide, Brisbane, Melbourne, Perth, and Sydney, we are united by a shared commitment to innovation, quality, and customer value.

At MMAL, adventure is more than a destination - it’s a mindset. It reflects the Australian spirit of exploration, resilience, and aspiration. From the legendary Dakar-winning Pajero to our current range of adventure-ready vehicles, Mitsubishi Motors has always built cars that inspire Australians to go further. That’s why our core vision is simple yet powerful: we drive Australians to be more adventurous.

About the Role

As a Technical Support Specialist, you will manage and respond to Technical Support Requests, support Dealers with technical enquiries, and prepare and maintain technical documentation for the Dealer Network. You will provide timely, practical and technically sound guidance to support accurate diagnosis, effective repairs and high-quality case resolution.

Working closely with Field Services, Customer Relations, Warranty and other internal teams, you will help resolve technical concerns, identify recurring issues and escalate emerging or potential vehicle quality concerns for further investigation.

Core Responsibilities

- Manage, triage, prioritise and resolve Technical Support Requests from the Dealer Network, providing practical advice that supports accurate diagnosis and efficient repair
- Ensure Technical Support Request responses, case notes and closures are technically sound, complete and clearly documented
- Provide technical assistance to internal teams to support the team-oriented resolution of customer concerns
- Identify recurring technical enquiries and emerging or potential vehicle quality concerns, escalating relevant information to appropriate stakeholders




- Create, update and distribute clear, accurate and practical technical documentation and communications for Dealers
- Maintain technical support records and provide activity, response, closure and recurring-enquiry information to support reporting, trend identification and technical quality analysis
- Improve technical support processes, templates and Dealer-facing communication methods through continuous improvement activities
- Provide onsite technical support at Dealers or other locations when directed by the Manager, Technical Services
- Inspection and analysis of vehicle parts to support field and product quality investigations

Essential Skills and Experience

- Qualification as an Automotive Technician and/or Automotive Electrician, along with a valid Australian driver’s licence
- Experience in Dealer Service operations, technical support environments or automotive diagnosis and repair processes
- Strong automotive troubleshooting and diagnostic capability, including the ability to interpret service information and provide practical technical guidance
- Sound knowledge of automotive electrical systems and diagnostic equipment
- Strong written and verbal communication skills, including the ability to document technical rationale and prepare clear technical documentation and Dealer communications
- Medium to high-level Microsoft Office capability

Adventure Begins Within

At MMAL, we don’t just build vehicles - we build connections, opportunities, and a culture that drives people forward.

Our culture is built on the values of innovation, collaboration, accountability, respect, resilience, and engagement. We foster a diverse and inclusive workplace where every individual is valued for their unique strengths and perspectives.

We also believe in giving back. Through our Community Engagement initiatives,



employees are encouraged to contribute their time and skills to causes they care about. Our Community Fleet program has supported disaster relief efforts, including partnerships with Disaster Relief Australia and the RSPCA, providing vital mobility in times of need.

Benefits That Drive Your Journey

When you join MMAL, you’ll gain access to a range of exclusive benefits, including:

- Employee Car Benefit Plan – enjoy access to up to four brand-new Mitsubishi vehicles at an affordable rate—designed to keep you moving
- Vehicle Purchase Discounts – purchase brand-new Mitsubishi vehicles at special employee rates, with extended offers available for your family and friends
- Thrive Employee Benefits Platform – unlock savings and exclusive offers from over 500 retailers across travel, dining, entertainment, and more
- Competitive Salary Package – we believe in rewarding performance with a competitive salary that grows with your career
- Wellbeing & Support Programs – access confidential Employee Assistance Programs and wellbeing initiatives to support your mental, emotional, and physical health
- Free On-Site Parking – convenient and cost-saving parking at our office locations
- Volunteer Leave – take paid time off to support the causes and communities you care about most
- Corporate Health Cover with Medibank – receive a 7% discount on private health insurance through our partnership with Medibank.

Ready to Start Your Next Adventure? Apply Today

If you're looking for a varied role where you can take ownership, build strong stakeholder relationships and contribute to a business that values community, collaboration and continuous improvement, we'd love to hear from you.

To view the full position description and submit your application, please visit Careers at MMAL. Be sure to upload your cover letter and resume.

For any questions about the role or the recruitment process, feel free to contact Jade Windsor, Talent Acquisition Business Partner, at: [email protected]

Applications close: 11:30pm Tuesday 27 October 2026

We welcome applications from Australian and New Zealand citizens, permanent residents, and individuals with the legal right to work in Australia.

Please note: Applications may be reviewed and progressed prior to the closing date.

📌 Technical Support Specialist (Australia)
🏢 Recognized
📍 Australia