About The Metabolic Clinic

We are launching a new physician-led Longevity & Weightloss Membership Program in partnership with a leading premium fitness operator in Melbourne — a preventative health offering delivered inside a high-end fitness environment. This role sits at the front line of that program.

About the Role The Medical Receptionist is the human face of The Metabolic Clinic for clients at our Melbourne clinic and members at our embedded clinical site. It is a senior, member-facing role with a solid administrative backbone — the kind of person who turns inbound interest into enrolled members, and then holds their attention across their clinical journey.

This is not a hard-sell role. It is a calm, consultative, high-volume coordination role — someone who can manage bookings, answer questions, handle billing administration, and quietly remove friction from every interaction.

You must be available to work on Saturdays.

Key Responsibilities

Enquiry Management

- First responder to inbound enquiries by phone, email, web form, and walk-in.
- Pre-qualify enquiries against eligibility criteria.
- Walk prospects through program inclusions, pricing, and process.
- Book discovery calls or initial consultations into the clinical calendar.
- Maintain accurate records in our CRM.
- Follow up warm leads to lift conversion rates.

Ongoing Member Management

- Manage member bookings, rescheduling, and cancellations of appointments.
- Coordinate clinical calendars for the on-site doctor, nurse, and visiting practitioners.
- Send appointment reminders and handle the day-of-appointment experience (greeting, check-in, transition to clinical team).
- Manage billing administration — signup fees, direct debits, refunds, payment plan adjustments.
- Support clinical staff with member intake (consent forms, contraindication forms,



Medicare details where applicable).
- Be the calm, consistent point of contact members keep coming back to.

On-Site Concierge

- Welcome clients and members at the concierge area before they enter the clinical space.
- Run informal 15-minute discovery conversations with curious members at our partner site.
- Maintain presentation of the space (tea/snack station, member-facing collateral).
- Liaise with partner site front-of-house teams to manage referrals in both directions.

Required

- 2+ years in a senior reception, customer success, or member coordination role — ideally in a premium healthcare or clinical environment.
- Demonstrated experience managing high volumes of inbound enquiries by phone and email.
- Comfortable working across CRM and clinical or membership management software — training provided, but you must be system-literate.
- Strong written communication — you will be drafting member correspondence regularly.
- Comfortable handling money matters — direct debits, refunds, payment queries.
- Available to work full-time with availability to work on Saturdays.

Desirable

- Prior experience as a Medical Receptionist or Practice Manager.
- Personal interest in fitness, preventative health, longevity, or wellness.
- Multilingual or experience with diverse client bases.

Personal Attributes

- Presentable and polished — this is a member-facing role in a premium clinical and fitness environment.
- Warm, professional, and patient — members will be paying serious money for an 18-month program and expect a serious experience.
- Highly organised — you will be holding multiple member journeys in your head and in our systems at once.
- Calm under volume.
- Discreet. You will be handling sensitive health information daily.
- Genuinely curious — the more you understand the science, the better you serve members.

📌 Medical Receptionist — Premium Health & Longevity Clinic (Richmond)
🏢 The Metabolic Clinic
📍 Richmond