Membership Sales & Client Experience Coordinator

Full-Time | Parramatta NSW | $55,000–$65,000 Super Performance Bonuses

Love people, sales and health & fitness? Build your career with a growing premium health and fitness studio where your results are recognised and rewarded.

At Active Movement Studio (AMS), we're looking for a motivated, personable and organised individual to join our team as a Membership Sales & Client Experience Coordinator.

This is an exciting opportunity for someone who enjoys building relationships, converting enquiries into bookings and memberships, and delivering exceptional customer experiences.

This isn't just another reception job. You'll take ownership of our client journey, work towards meaningful sales targets and play an important role in growing our health and fitness community.

Why Join AMS?

- Competitive Pay: $55,000–$65,000 superannuation (based on experience)
- Performance Bonuses: Be rewarded for achieving agreed sales, membership and client retention targets.
- Career Progression: Opportunities to develop into senior client experience, sales or growth roles.
- Variety Every Day: Sales, memberships, client relationships, events and community engagement.
- Supportive Team: Work alongside passionate Physiotherapists, Exercise Physiologists, Pilates instructors and fitness professionals.
- Make an Impact: Help people take positive steps towards healthier, happier lives.

What You'll Be Doing

You'll be the friendly, proactive connection between our clients, Marketing Team and health professionals.

Your key responsibilities include

- Sales & Lead Conversion: Respond to new enquiries, make outbound calls,



conduct discovery conversations and convert leads into appointments and memberships.
- Client Experience: Welcome and support current clients, follow up after initial appointments and help deliver a premium customer experience.
- Client Retention: Build lasting relationships, identify disengaged clients and support ongoing participation in appropriate health and fitness programmes.
- Membership Growth: Promote our Pilates, Personal Training, group fitness and HOME Parramatta programmes.
- Events & Community: Help coordinate and attend wellness events, corporate activations and community initiatives.
- CRM & Administration: Manage lead pipelines, maintain accurate client records, track sales performance and provide occasional reception support.

You'll work closely with our Marketing Manager, Administration and Clinical Teams to ensure every client enjoys a seamless experience.

About You

We're looking for someone who is naturally great with people, commercially motivated and takes pride in achieving results.

You'll be a great fit if you:

- Enjoy sales, building relationships and achieving targets.
- Are confident making phone calls, following up leads and asking for bookings.
- Have excellent communication and customer service skills.
- Are proactive, organised and take ownership of your work.
- Enjoy working in a team and have a positive, solutions-focused attitude.




- Are comfortable learning CRM systems, managing databases and tracking performance.
- Have a genuine interest in health, fitness and wellbeing.

Previous experience in membership sales, fitness, customer service, hospitality, allied health or a similar customer-facing role is highly regarded.

Experience with Cliniko, Podium or other CRM systems is an advantage but not essential.

No formal health or fitness qualification required. We're looking for the right attitude, communication skills and willingness to learn.

About Active Movement Studio

Active Movement Studio is a premium multidisciplinary health and fitness studio in Parramatta, offering Physiotherapy, Exercise Physiology, Pilates, Personal Training and group fitness.

Our mission is to keep our community active and moving so they can live a healthy and happy life.

We're a growing, ambitious business with a supportive team culture built around four core values:

- WOW Experience – We exceed customer expectations.
- Respect – We value our clients, colleagues and community.
- Own the Outcome – We take initiative, solve problems and are accountable.
- Trusted Advice – We communicate clearly, consistently and honestly.

Ready to Join Our Team?

If you're motivated by results, love connecting with people and want to build a rewarding career in health and fitness, we'd love to hear from you.

Apply through Indeed with your CV and tell us briefly why you'd be a great fit for the AMS team.

We look forward to meeting you!

Pay: $55,000.00 – $65,000.00 per year

Benefits

- Employee discount
- Employee mentoring program
- Gym membership

Work Location: In person

📌 Membership Sales & Client Experience Coordinator (Parramatta)
🏢 Active Movement Studio
📍 Parramatta