UpGuard is hiring a Senior Customer Education Specialist to own how customers learn about our platform. You will build and maintain a comprehensive Knowledge Base, create tutorials and guides, and ensure documentation keeps pace with a fast-moving product.
You will drive product adoption and loyalty by enabling self-service, reducing the need for direct support, and collaborating with Product, Engineering, and Success teams to deliver transparent, accessible information across channels.
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📌 Senior Customer Education & Knowledge Base Lead (Melbourne)
🏢 Upguard
📍 Melbourne
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