Silvans Facility Services is seeking a talented and experienced National Operation Manager to join our team. This full-time role is based in Westmeadows, VIC and will oversee the delivery of our high-quality facility services to a range of clients across ANZ.
What you'll be doing
- Manage a team of Client Service Managers to ensure all client sites (Australian-wide and NZ) are serviced to the highest standard
- Oversee the KPI of our Soft Services Department which includes cleaning, security, pest control, ground maintenance and hygiene services
- Liaise with clients to understand their needs and ensure satisfaction with our services
- Meet with clients on a high level basis to update on contract performance
- Manage contractors compliance and performance where needed
- Manage incidents, accidents and non-conformance records
- Assist with internal and external auditing process
- Implement and monitor quality control processes to maintain service excellence
- Prepare reports and KPI tracking to demonstrate service delivery and identify areas for improvement
What we're looking for
- Minimum 10 years' experience in a similar operational management role within the cleaning or facility management industry
- Strong leadership and people management skills to motivate and develop a team
- Excellent organisational and time management abilities to juggle multiple client sites and staff schedules
- Systematic approach in managing the department performance
- Exceptional knowledge in OHS, safety, environment and quality management system
- A keen eye for detail and commitment to providing exceptional client service
- Practical cleaning experience and knowledge of industry best practices
- Ability to work collaboratively with clients and internal stakeholders
- Relevant qualifications in cleaning, facilities management or a related field would be highly regarded
- Australian work rights are required for this position
What we offer At Silvans Facility Services, we are committed to investing in our people and providing a supportive, versatile work environment. You'll enjoy a competitive salary and opportunities for career progression. Join our team and be part of a dynamic, growing organisation that puts customer service at the heart of everything we do.
About us
Silvans Facility Services is a leading provider of commercial cleaning and facilities management services. For over 20 years, we have been delivering tailored solutions to a diverse range of clients across Australia. Our commitment to quality, safety and sustainability underpins our success, and we are proud to maintain long-term relationships with our clients.
Apply now to become our next National Operation Manager and be part of the Silvans Facility Services team.
📌 National Operation Manager - Cleaning and Soft Services (Westmeadows)
🏢 Silvans Facility Services
📍 Westmeadows
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