Support Manager

Acute Division of Surgery

Band 6 | 18 Hours per Week

Fixed Term for 2 Years An exciting prospect has arisen for a motivated, enthusiastic and highly organised Support Manager to join the Acute Division of Surgery. This part-time job-share position offers the chance to play a key role in supporting the operational and strategic delivery of a range of surgical services while contributing to improvements in patient access and waiting times.

Working Monday to Wednesday (can be flexible upon discussion at interview), you will be part of a supportive and collaborative management team, helping to ensure high-quality services are delivered effectively whilst supporting the achievement of local and national performance standards.

About The Role As Support Manager, you will work closely with Unit Operational Managers, Service Managers, Clinical Leads, Unit Nurse Managers, the Access Team and fellow Support Managers to provide both operational and administrative support across surgical services.

- Supporting the delivery of national waiting times standards and patient access targets.
- Assisting with service planning, performance monitoring, and operational management.
- Working collaboratively with clinical and managerial colleagues to identify and implement service improvements.
- Supporting the coordination of patient pathways to ensure timely access to care.
- Contributing to quality improvement initiatives and service redesign projects.




- Lead the management of patient complaints and concerns, liaising with relevant staff and services to ensure thorough investigation, appropriate resolution and compliance with NHS Grampian guidelines and timescales.

About You The successful candidate will have experience within an NHS operational, service management or healthcare environment, in depth knowledge of waiting times management and targets, strong communication skills, and the ability to work effectively in a busy environment. Why Join Us?

Be part of a friendly, supportive and forward-thinking team committed to delivering high-quality care for patients across NHS Grampian.

Informal Enquiries

Interested candidates should read the attached and Person Specification in full before applying. Applications are encouraged from individuals who can demonstrate that they meet all of the essential criteria. Should you have any questions after reviewing the supporting documents, please contact one of the team below for an informal discussion:

Martin Urquhart – [email protected]

Jane Scott – [email protected]

Morag Laing – [email protected]

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

📌 3 Unit Support Manager (Ashgrove)
🏢 NHS Ayrshire u0026 Arran
📍 Ashgrove