- The Pega Project Manager will be responsible for end to end delivery of Pega transformation initiatives, including platform upgrades, workflow modernization, CRM/customer service automation, order management, case management, customer onboarding, complaints management, AI driven decisioning, and digital transformation programs.
- The PM will act as the primary interface between the Telecom customer, business stakeholders, Pega architects, delivery teams, and executive leadership.
- Act as the primary point of contact for customer leadership and program stakeholders.
- Build robust relationships with Business, IT, Architecture, Operations, Security, and Vendor teams.
- Conduct steering committee meetings and executive governance reviews.
- Manage customer expectations and ensure alignment on scope, timelines, budget, and deliverables.
- Escalate delivery risks and issues proactively.
- Present project status to CXO and senior management.

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📌 Project Manager (Pega) (Sydney)
🏢 CareCone Group
📍 Sydney