NWAS is seeking an Operations Manager who will be responsible for overseeing the safe, efficient and effective delivery of ground handling operations within the airport environment. This includes developing and supporting NWAS team members, maximising service standards and productivity, fostering a positive and cooperative workplace culture, maintaining solid relationships with customer airlines, and ensuring staff consistently present a professional image to our customers.

The successful applicant must be a resident of Broome, with a strong understanding of the local community and the ability to provide consistent, hands-on leadership at the port.

This is an additional Operations Manager position, with two Operations Managers based at the port and sharing responsibility for the overall management and performance of the operation. The two Operations Managers will work collaboratively to provide effective leadership, maintain operational continuity, support staff development and ensure the port meets NWAS and customer expectations. Clear communication, coordination and a shared approach to decision-making will be essential to the success of this arrangement.

This position requires strong leadership & communication skills. A solid administrative capability with good understanding of operational reporting and performance monitoring.

Airport experience in a management or similar role is essential.

The successful applicant will:

- Lead by example, inspire and motivate the team, and proactively identify solutions that protect and enhance NWAS’s reputation while delivering value to our customer airlines.

- Build and maintain a positive,



inclusive and cooperative workplace culture where employees feel supported, engaged and encouraged to develop.

- Actively promote a strong safety culture, ensuring safe work practices are consistently followed and operational risks are identified and managed.

- Be willing to work operationally when and where required, leading from the front and supporting the team during peak periods or operational challenges.

- Demonstrate strong leadership, communication and problem-solving skills, with the ability to balance operational demands, customer expectations and employee development.

Key responsibilities include:

- Preparing and submitting corporate and airline reports accurately and within required timeframes.

- Conducting regular self-audits and ensuring compliance with company procedures, airline requirements and relevant safety standards.

- Maintaining strong working relationships with customer airlines, communicating regularly and resolving operational issues promptly and professionally.

- Overseeing the maintenance, servicing and availability of Ground Support Equipment (GSE) to support safe and efficient operations.

- Planning for and managing safe operations during irregular operating conditions, including disruptions and unexpected operational challenges.





- Protecting and improving the on-time performance of customer airlines through effective planning, coordination and team leadership.

- Managing and developing the team, including workforce planning, rostering, training coordination, performance management, mentoring and succession planning.

- Monitoring operational performance, identifying opportunities for improvement and implementing practical solutions to improve service delivery and productivity.

- Ensuring appropriate staffing levels, employee competency and operational readiness to meet customer and business requirements.

What NWAS offers

- Five weeks of annual leave to support work-life balance and time to recharge.

- Accommodation allowance to assist with housing costs in Broome, subject to the applicable terms and conditions.

- Staff travel benefits, providing opportunities to explore destinations and enjoy travel.

- A leadership opportunity to influence operational performance, shape team culture and make a meaningful contribution to the success of the port.

- Career development and growth, with opportunities to strengthen leadership, people management and aviation operations experience.

- A varied and hands-on role combining leadership, operational decision-making, customer engagement and team development.

- The opportunity to make a difference, building a capable, safety-focused team and delivering a high standard of service to our customer airlines.

Ready to lead?

Apply now with your resume and a short cover letter outlining your leadership experience.

Only successful shortlisted applicants will be contacted.

📌 Operations Manager (Broome)
🏢 Northwest Aviation Services
📍 Broome