What's the prospect?

As our Operations Manager, you'll be the driving force behind service delivery across NSW. You'll lead a team of passionate leaders, turn big-picture strategy into practical outcomes, and help ensure our participants receive exceptional support every day.

One minute you might be coaching a Site Manager, the next you're reviewing operational performance, leading a change project, solving a complex challenge or identifying the next opportunity for growth in NSW remote geography.

If you thrive on variety, leadership and meaningful impact, you'll love this role.

Operational management

- Building capable, engaged and high-performing teams
- Driving operational excellence and continuous improvement
- Ensuring compliance with NDIS Practice Standards and organisational requirements
- Build and maintain strong relationships with prospective and existing clients, their families, and key external stakeholders.
- Actively promote Pink Comfort’s services, brand, and values through professional engagement, networking, and community outreach.
- Identify and pursue new business opportunities across referral networks, partnerships, events, and community channels.
- Conduct initial consultations with prospective clients to understand their service needs and successfully convert leads into active clients.
- Meet and exceed onboarding KPIs through proactive lead generation and efficient conversion strategies.
- Maintain a strong local presence by liaising with hospitals, GPs, allied health providers, and community groups to drive awareness and referrals.
- Working with various portals and online systems / apps.

Client Onboarding & Service Coordination

- Oversee the client onboarding process, ensuring a seamless transition from enquiry to active service.
- Guide clients and families through available service options, funding pathways, and expectations.




- Coordinate with internal rostering and operations teams to ensure timely and accurate scheduling of services aligned with client preferences.
- Provide clear documentation and handover to operational teams post-onboarding.
- Ensure new clients receive a high-quality onboarding experience that fosters long-term engagement.

Client Relationship Management

- Act as the primary contact during onboarding and early service delivery phases.
- Monitor early-stage client satisfaction and proactively manage concerns or feedback to ensure a positive experience.
- Foster trust and rapport with clients and their families through consistent communication and professional service delivery.
- Support retention strategies by ensuring client expectations are met and exceeded during the initial engagement period.

Skills & Experience:

- At least 15 years of Experience in a operational, ideally within aged care or disability services.
- Strong understanding of Support At Home, CHSP, Home Care Packages, NDIS, and Aged Care Quality Standards.
- High-level communication, negotiation, and relationship-building skills.
- Extensive experience ensuring cost-effective operations
- Demonstrated initiative, sound judgment, and ability to work autonomously.
- Experience using CRM or care management systems (desirable).
- Current driver’s licence and willingness to travel remote area as needed.
- The ability to bring people together and get things moving.
- Full-time position
- Reporting directly to the CEO
- SCHADS Award Level 6 - Pay above award rates available!
- NDIS Worker Screening Check required
- Driving license

To Apply Please submit your resume and a brief cover letter outlining your relevant experinece.

Only shortlisted candidates will be contacted.

Interviews will be conducted in the coming weeks. For more information about the positions please email [email protected]

Pay: $90.00 – $110.00 per hour

Benefits

- Employee mentoring program
- Referral program

Application Question(s):
- Do you have previous work experience inNDIS & Agedcare, SAH (Support at Home).

Work Authorisation:
- Australia (Preferred)

Work Location: In person

📌 Operations Manager (North Parramatta)
🏢 Pink Comfort
📍 North Parramatta