The Client

Our client is a well-established Australian aged and disability provider delivering individualised in-home care and supported independent living accommodation in Underwood, Queensland.

They now seek a Residential Care Officer to join their operations in Underwood, Queensland.

The Role

This is a full-time role with an annual salary of $80,000 - $100,000 plus superannuation, and involves the following tasks:

- Build strong relationships with various support, community, and clinical groups, allied health and medical teams.
- Focus on supporting participants to direct their lives, not just their services (for example, crisis and resilience development).
- Assist participants in developing knowledge, experience, and connection with their community and broader systems of support, and challenges.
- Assist participants in working towards their goals and independence.
- Adhere to the NDIS and Aged Care code of conduct.
- Identify participants (individuals and cohorts), situations, or circumstances that are vulnerable to heightened risk and assist workers to understand and manage risks appropriately.
- Work alongside participants to implement individual safeguards that enable choice and manage risks.
- Assess participants' needs and contribute to the development, planning and implementation of individual support, training and skill-development programs.
- Interview and consult with participants to assess the nature and extent of their support needs and any difficulties they face.
- Monitor and report on participants' progress towards their goals and support needs.
- Refer participants to other agencies, allied health professionals or specialist services for additional health where required.




- Assess community needs and resources for health, welfare, housing, employment, training and other facilities and services related to participants.

Requirements:

- An AQF (or overseas equivalent) associate degree, advanced diploma, diploma, or higher qualification in Individual Support, Community Services, Disability, or a highly relevant qualification
- At least 1 year of relevant experience as a Residential Care Officer within a community or residential care setting
- At least 1 year of experience supporting clients with daily living activities, personal care, and behavioural support needs
- At least 1 year of experience implementing care plans, support programs, and case documentation requirements
- At least 1 year of experience working with multidisciplinary teams including healthcare professionals, case managers, and families
- At least 1 year of experience managing challenging behaviours and responding to incidents in care environments
- Strong knowledge of care standards, safeguarding requirements, and workplace health and safety procedures
- Ability to maintain accurate documentation, including case notes, incident reports, and care records
- Good communication skills and ability to engage effectively with clients, families, and support teams
- Ability to work independently and manage responsibilities in a structured care environment
- Robust interpersonal skills with a compassionate and client-focused approach
- Demonstrated organisational and communication skills required to efficiently operate independently and within a team.
- Demonstrated experience managing relationships with businesses, customers, and various stakeholders prevalent in the community and personal services industry.

📌 Residential Care Officer (Queensland)
🏢 Labour Support Group
📍 Queensland