The Company

Remote role. Our client is a large NDIS Service provider in the financial plan management space. They are looking for a number of experienced Customer Service Officers to join their team.
Please note: Applicants must have NDIS experience with a valid NDIS Screening Check.
6 months temporary role starting ASAP.

The Role

Working as part of a team, you will assist NDIS participants through a change in registration and make sure they feel supported along the way.

We have 6 month temporary roles in both their Onboarding and Customer Service teams.
Responsibilities (depending on the role) will include:

- Guiding participants/Carers/Support Coordinators through the new registration process
- Liaising with Participants over email/phone explaining the new process clerly and respectfully
- Gaining and recording consent where required
- Entering Participant details onto the system
- Answering queries on invoices and NDIS funding rules
- Assisting suppliers with queries on payments
- Updating change of details
- Dealing with any invoice processing anomalies

Your Profile

- You will be experienced in the NDIS space with a current NDIS Screening Check




- Organised and have a high level of attention to detail
- Solid Customer Service skills with the ability to communicate with people from a wide rage of backgrounds.

Apply Today

If this sounds like the right opportunity for you, we'd love to hear from you! Simply apply with your up-to-date CV in Microsoft Word format (.doc or .docx).

Reference Number: 06830-0013526130CG

This is a remote role.

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📌 Customer Service Officer| Remote| NDIS (Victoria)
🏢 Robert Half
📍 Victoria