An exciting opportunity has become available for a proven Principal Consultant/Architect, reporting to the GM ServiceNow Practice. In this role, you have the opportunity to take a leading role in the Consulting Services team, steering the technology specific capabilities of your team to successfully scope, design and deliver innovative ServiceNow based solutions and services for customer facing projects. The primary focus will be ITSM, ITOM, CRM but to be successful in the role you will have deep platform knowledge and can manage to navigate the platform broadly and learn no features as they are released to market including AI and NowAssist

Role

What the role at Nexon can offer you:

- Flexible working arrangements available
- Valuable training offered across the business, including full access to our Learning & Development platform- Go1 and Now learning
- A work culture that puts emphasis on connectivity, professional development and growth, offering dedicated Professional Development Leave days for all staff
- A workplace focused on employee wellbeing, with an Employee Assistance Program which offers confidential support to all staff- via the AccessEAP platform and dedicated People Experience team
- Ability to work with the latest, cutting-edge technologies across many comprehensive areas and solutions
- Working alongside highly experienced professionals willing to share their knowledge
- Nexstar employee platform
- This is a senior level role. You can expect to contribute to Pre Sales, managing and mentoring staff, train and maintain certification in ServiceNow, contributing to customer projects and R&D; by surrounding yourself with the best ServiceNow professionals in the market in a highly rewarding environment

Requirements of the role The role is a ServiceNow team leadership role. You will lead the technology specific capabilities of your team (ServiceNow) and work with the relevant Sales leaders and the GM ServiceNow Practice to support Nexon's growth whilst ensuring project delivery quality The role will cover team management, project delivery for our customers with occasional needs to support pre sales to help bring business into the practice

Team Leadership

- Creating an inspiring team environment with an open communication culture, setting clear team goals
- Delegating tasks and setting deadlines for your team
- In conjunction with the GM ServiceNow Consulting, manage vendor partnership engagements, training requirements, competencies and third-party vendor delivery
- Meet with team members to capture current qualifications and capabilities,



identify gaps and assign Professional Development Plans
- Supporting the development and growth of juniors, consultants and senior consultants within the business
- Contributor in building and leading activities including customer and talent acquisition aligned to growth for Victoria practice
- Identify and drive continuous improvements of our implementation methodology and service offerings based on client feedback and experiences
- Contribute to team processes and documents in line with Nexon's quality and security accreditations and product development requirements

Project Delivery

- Delivery of consulting services to install, configure, and integrate software products from ServiceNow
- Work within Nexon's quality and security accreditations and product development requirements and methodology;
- Lead customer project engagements as a ServiceNow SME including workshops with business stakeholders and subject matter experts for requirements definition and design, Stand up calls and progress meetings, oversee testing and quality before handover to customers for acceptance testing and prepare project documentation as specified in customer projects as required including designs, backlog details, testing results, training documentation and As Built as needed
- Hands-on Implementation and delivery of ServiceNow solutions (including configuration, development, testing and implementation) while adhering to ServiceNow technical best practice and standards
- Working with Project managers to keep projects on track minimising risk and issues in delivery, acting as the SME for ServiceNow and ensuring successful outcomes in client engagements and high customer satisfaction ratings
- Continuously reviewing project deliverables, customer requirements are met to the highest standard
- Demonstrated technical skills such as configuration of the ServiceNow platform and development including Integrations (web services, email, MID Servers, etc)
- As a senior member of the team, promote support, knowledge transfer and upskilling of other team members to progress their career ambitions

Pre Sales





- Developing strong relationships with business leaders to understand the client's vision and how ServiceNow plays in their digital transformation journey and translating business objectives to outcomes into a customer roadmap refining the client's vision
- Support Nexon's sales team for ServiceNow software and services through demonstrations, Proof of Concepts, and customer presentations to stakeholders at various levels;
- Defining solutions, scope of work, participate in sponsored events, commercial estimates and contracts and supporting customers;
- Identifying opportunities and influence clients to adopt ServiceNow platform modules, functionality and upgrades and associated Nexon implementation and support services;
- Contribute to thought leadership, provide market insight, industry experience and gain trust from the client as the go-to advisors
- Qualifying, Preparing and Responding to Requests for Proposals working with the Sales Team and Consulting Team;
- Defining solutions, scope, design, commercial contracts and supporting customer variations;
- Provide well-conceived, clearly articulated, pragmatic solutions and recommendations to complex business problems
- Cultivating strong relationships with ServiceNow account executives, product specialists, partner channel and other relevant stakeholders

Essential Knowledge, Skills and Experience

- Degree or relevant tertiary education in Computer or Business Related discipline or recognised industry qualifications and experience;
- Demonstrated experience with a minimum of 7-10 years' commercial experience on ServiceNow;
- Demonstrate commercial awareness and high business acumen to deliver quality outcomes for both Nexon and our customers;
- Demonstrated experience in undertaking pre-sales activity opportunity identification and qualification, including statement of work preparation, estimating effort, conception and design and selling of solution as well as ensure that the solution proposed is fit for purpose;

ServiceNow certifications: you must possess Certified System Administrator and at least 2-3 Certified Implementation Specialist certifications. Focus for Nexon is ITSM. ITOM, CRM and AI

Preferred / Highly Desirable

- Understanding of ServiceNow Licensing models across the platform;
- ServiceNow Certified Master Architect or Technical Architect highly valued
- AI and NowAssist Micro Certifications
- Experience working in a structured workplace with an understanding of the principles of project management methodologies such as AGILE (Scrum) and Water Fall (Prince/PMBOK);

📌 Principal Consultant, ServiceNow (Melbourne)
🏢 Nexon Asia Pacific
📍 Melbourne