The Project Director - Customer Delivery is responsible for the end-to-end execution of customer contracts, from order intake through to final handover and acceptance. This role ensures projects are delivered safely, on time, within budget, and to Vertiv quality standards, while maintaining strong customer relationships and protecting company margins.

The Project Director leads cross-functional teams across engineering, supply chain, manufacturing, logistics, installation, and commissioning to deliver integrated critical infrastructure solutions, including power, thermal, and IT systems.

Who we are:

Nearly all aspects of our lives involve the use of technology. It's how we work, play & do anything in between. This connectivity or use of data is built into the very fabric of our society. It's vital to human progress.

Vertiv believes there's a better way to meet this accelerating demand for data - one driven by passion & innovation.

As industry experts & Architects of Continuity, we collaborate with our customers to envision & build future-ready infrastructures. We leverage our portfolio of hardware, software, analytics, & services, to ensure our customers' vital applications run continuously, perform optimally & scale with business needs.

Why Join Vertiv?

- Meaningful & Fulfilling Work
- Collaborative Culture
- Global Career Opportunities
- Inspiring & Caring Leaders in the industry
- Recharge Your Potential

Salary & Perks:

- Base + Super + Bonus + Car Allowance
- Own your day !
- Brand new Office based in Bella Vista
- Novated Lease

Key Responsibilities

End-to-End Project Ownership

- Own full lifecycle delivery from order booking to customer handover
- Ensure alignment with contractual scope, commercial terms, and technical requirements
- Act as the single point of accountability for project performance

Customer & Stakeholder Management

- Serve as the primary executive interface with the customer




- Build and maintain strong relationships with hyperscale, colocation, and enterprise clients
- Manage expectations, communications, and escalations
- Lead governance forums (steering committees, project reviews)

Commercial & Financial Management

- Own project P&L;, including revenue, margin, and cash flow
- Drive cost control, forecasting accuracy, and risk mitigation
- Manage variations, claims, and change orders
- Ensure billing milestones and cash collection targets are achieved

Project Execution & Delivery Excellence

- Lead integrated project planning across engineering, procurement, construction, and commissioning
- Ensure adherence to schedule, quality, and safety standards
- Drive execution using Lean, Agile, and structured project management methodologies
- Monitor and report KPIs (schedule adherence, cost variance, quality metrics)

Risk & Compliance Management

- Identify, assess, and mitigate project risks (technical, commercial, supply chain, regulatory)
- Ensure compliance with contractual obligations, local regulations, and Vertiv standards
- Lead issue resolution and recovery planning where required

Cross-Functional Leadership

- Lead and coordinate global, regional, and local teams
- Align internal stakeholders across:
- Engineering
- Manufacturing
- Supply Chain
- Field Services
- Quality & EHS

- Foster a high-performance, accountable delivery culture

Supply Chain & Manufacturing Integration

- Ensure alignment with manufacturing schedules and supply chain constraints




- Mitigate risks related to long lead items and logistics
- Drive collaboration between factories and project teams

Installation, Commissioning & Handover

- Oversee site execution, installation, and commissioning activities
- Ensure successful system integration and performance validation
- Lead final acceptance, documentation, and customer handover
- Ensure smooth transition to service and lifecycle support teams

Key Performance Indicators (KPIs)

- On-time project delivery
- Gross margin achievement / improvement
- Forecast accuracy
- Customer satisfaction (e.g., NPS)
- Change order capture and claims recovery
- Safety performance (zero harm)
- Quality metrics (defects, rework rates)

Qualifications & Experience

- Bachelor's degree in Engineering, Project Management, or related field
- 12-15+ years of experience in data center, critical infrastructure, or EPC project delivery
- Proven track record managing large-scale, complex projects ($10M-$100M+)
- Strong commercial and contractual management experience
- Experience working with hyperscale or colocation customers preferred

Skills & Competencies

- Executive-level stakeholder management
- Strong commercial and financial acumen
- Deep understanding of mission-critical infrastructure systems
- Leadership across matrix organizations
- Risk management and problem-solving
- Excellent communication and negotiation skills
- Ability to operate in quick-paced, high-pressure environments

Travel Requirements

- Willingness to travel (30-50%) depending on project location

Why This Role is Critical to Vertiv

This role directly impacts customer satisfaction, revenue realization, and profitability by ensuring that complex, high-value contracts are delivered with excellence. It is central to Vertiv's ability to support the rapid growth of hyperscale and AI-driven data center infrastructure globally.

📌 Project Director (Sydney)
🏢 Vertiv
📍 Sydney