Perform visual and mechanical inspections on door hardware and access control products based on applicable standards and customer requirements. Maintain accurate inspection records, identify quality concerns and emerging trends, and contribute to continuous improvement activities that enhance product quality, inspection efficiency, and overall workflow effectiveness.
In addition, the role will provide coordination, operational support and guidance to team members in relation to incoming goods inspection processes, quality standards and continuous improvement initiatives. The position is designed to support future capability development.
Key Accountabilities:
Goods inspection:
- Conduct inspections in accordance with documented procedures, specifications and quality requirements.
- Accurately record inspection results and maintain inspection documentation.
- Verify incoming product compliance against specifications and internal acceptance criteria.
- Identify and escalate non-conforming product issues.
- Maintain inspection records in line with company and customer requirements.
- Support product containment activities when quality issues are identified.
Protect the Customer:
- Ensure the customer is protected from non-complying products.
- Escalate quality concerns in a timely manner to minimise business and customer impact.
- Support investigations into non-conforming products and assist with implementation of corrective actions.
- Work collaboratively with internal stakeholders to resolve quality concerns quickly and effectively.
Inspection Coordination:
- Coordinate incoming goods inspection priorities to support operational and customer requirements.
- Provide guidance and support to team members on inspection processes, quality standards and documentation requirements.
- Monitor inspection workflow and communicate emerging quality or process risks to the Quality Manager.
- Support the implementation and standardisation of inspection processes across product categories.
Continuous Improvement:
- Identify recurring quality issues and communicate findings to the Quality Manager.
- Participate in continuous improvement initiatives relating to incoming quality inspection processes and how they affect warehouse operations.
- Suggest practical improvements to inspection methods, work instructions and documentation.
- Contribute to initiatives that improve efficiency, reduce waste and enhance workflow.
- Assist with tracking and reporting incoming quality performance metrics to support decision-making and improve product quality outcomes.
- Participate in root cause investigations and implementation of corrective actions.
- Contribute to projects aimed at improving operational performance and customer outcomes.
Stakeholder Collaboration:
- Work closely with the Quality Manager, Warehouse,
Operations, Purchasing and Engineering teams to investigate and resolve quality issues.
- Build effective relationships across functional areas to support operational objectives.
- Communicate quality concerns, trends and opportunities to relevant stakeholders.
- Support business initiatives that improve customer satisfaction and operational performance.
Job Knowledge / Technical Skills:
- Ability to recognise what a customer would look for in a product.
- Strong problem-solving and organisational skills.
- Strong documentation and record-keeping skills.
- Ability to identify trends and recurring quality issues.
- Ability to follow established processes while identifying opportunities for improvement.
- Proficient using a PC and associated software.
- Understanding of quality assurance principles, inspection techniques and non-conformance management.
- Ability to analyse data and identify process improvement opportunities.
- Robust planning, prioritisation and workflow coordination skills.
- Understanding of continuous improvement and root cause analysis methodologies.
- Ability to prepare quality reports and communicate findings clearly.
Preferred Experience:
- Experience in quality inspection, manufacturing, warehousing or a related operational environment.
- Experience interpreting product specifications, drawings and quality standards.
- Experience participating in continuous improvement initiatives.
- Exposure to quality management systems and corrective action processes.