About the role

As a Quality Assurance Manager, you will be responsible for maintaining high standards of product quality, performance and consistency. You will conduct routine inspections of incoming finished timber products, ensure products meet customer specifications, grading rules, and company quality standards before being distributed, and investigate customer complaints regarding product quality.

Key responsibilities

- Conduct routine inspections of incoming finished timber products.

- Ensure products meet customer specifications, grading rules, and company quality standards before being distributed.

- Verify dimensions, moisture content, appearance, machining quality and packaging.

- Identify and quarantine non-conforming products.

- Record inspection results and maintain quality records.

- Investigate customer complaints regarding product quality.

- Review job lots before being packaged up for customer.

- Coordinate corrective actions with warehouse, supplier and management.

- Track trends in customer complaints and recommend improvements to reduce repeat issues.

- Monitor quality of incoming timber from suppliers and record supplier quality performance.

- Report recurring supplier issues to management.

- Assist with supplier corrective action requests where required.

- Ensure quality procedures and work instructions remain current.

- Assist with document control.

- Maintain inspection forms and product quality registers.

- Train staff in quality procedures and inspection methods.

- Promote quality awareness throughout the business.

- Follow company WHS policies.





- Ensure safe inspection practices.

- Report hazards and incidents.

- Support environmental and sustainability initiatives where applicable

About you

- Minimum 1 year of relevant experience as a Quality Assurance Manager.

- A relevant tertiary qualification in quality assurance or a related field will be highly considered.

- Strong knowledge of quality assurance processes, quality control procedures and relevant timber industry standards.

- Demonstrated ability to develop, implement and monitor quality assurance policies, procedures and systems.

- Strong analytical and problem-solving skills, with the ability to identify quality issues and implement appropriate corrective actions.

- Ability to lead and coordinate quality assurance activities and work effectively with management, suppliers and operational staff.

- Robust attention to detail, organisational and communication skills.

- Experience within the timber, building materials, manufacturing or a related industry will be highly regarded.

About us

STAGWOOD HOLDINGS PTY LTD operates within the timber and building materials industry, supplying quality timber products and architectural solutions for the Australian construction and manufacturing sectors. Our product range includes Australian hardwood products used for flooring, cladding, decking, lining and screening across residential and commercial applications. We are committed to maintaining high standards of product quality, performance and consistency while supporting the responsible sourcing and supply of timber products for the Australian market.

📌 Quality Assurance Manager (Howard)
🏢 Howard Sawmill
📍 Howard