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14th October, 2026/n Purpose / Objective: Reception Volunteers work as part of a team as the first contact for clients, supporters and members of the community. The role involves ensuring a smooth flow of front-of-house, managing the front desk, assisting clients and staff with administrative tasks and responding to a range of enquiries and referrals.

Commitment: Minimum commitment of 6 months

Days and hours required per week: One day per week (5 hours), Tuesdays / Wednesdays / Fridays

Location: 43 Bedford Street, Newtown

/n Duties & Responsibilities /n /n

- Warmly welcome all individuals to the Centre as first point of contact and direct to appropriate person / program area /n
- Respond, navigate and direct enquiries received via telephone, via email or in person at front desk to the right person / program area

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- Ensure safety practices are followed at reception; signing in/out, log book etc

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- Effectively communicate with clients from a range of backgrounds and English-speaking levels, and address their enquiries

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- Obtain basic details, information and documentation from clients to process a explicit referral for services

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- Process, allocate and distribute material aid requests

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- General office maintenance and coordination, e.g. ensuring reception and front-of-house are tidy, restock stationery, replenish printing paper etc

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- General administration tasks to support clients and workers; printing, scanning, mail distribution, /n
- Basic housekeeping when required

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- Other tasks as needed

/n Selection Criteria

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- Experience in working with people from various backgrounds and/or cultures

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- Experience in administration, reception or customer service /n
- Intermediate computer skills (ability to use Gmail, Google Docs etc an advantage)

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- Ability to work collaboratively with other staff and volunteers

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- Flexibility and willingness to take on extra tasks as appropriate

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- Ability to adhere to policies in relation to code of conduct, boundaries and confidentiality

/n General Conditions /n

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/n All ASC staff and volunteers are required to: /n

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- Adhere to ASC’s vision, purpose and values /n
- Act at all times in accordance with ASC’s Code of Conduct and Child Protection Policies /n
- Undertake a NSW Working with Children Check prior to commencement and ensure it is up-to-date /n
- Comply with Work, Health and Safety systems /n
- Comply with Incident Management Procedures and emergency protocols /n
- Demonstrate a respectful and welcoming behaviour with all people at ASC in culturally appropriate ways

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- Support a child safe organisation by undertaking screening for suitability to work with children and vulnerable people and to comply with relevant state/territory legislative requirements and willing to provide NSW police check if requested

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How to apply: To express your interest in this role, please follow the below link. Please attach your resume and a brief blurb (cover letter) about yourself, your motivation and how you meet the selection criteria (found within this position description)./n /n

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📌 Reception Volunteer (Tuesdays /Wednesdays/ Fridays) (Sydney)
🏢 Asylum Seekers Centre
📍 Sydney