Language Requirement: Fluent in English AND Vietnamese (written & spoken) – ESSENTIAL
Key Responsibilities
- Answer incoming phone calls, text messages, and enquiries from parents and customers in English and Vietnamese
- Assist parents with general enquiries about classes, schedules, and enrolments
- Support class scheduling and timetable coordination
- Prepare student work materials, including:
- Printing
- Stapling
- Naming and organising work booklets
- Assist with general administrative tasks to support the smooth running of the centre
- (Occasionally) assist tutors or students when required, especially during busy periods
Essential Requirements
- Fluent in both English and Vietnamese (spoken and written)
- Strong communication and customer service skills
- Highly organised with strong attention to detail
- Confident using basic technology (printing, messaging apps, spreadsheets, scheduling tools)
- Reliable, punctual, and skilled
Preferred (but not essential)
- An academic background or experience in education/tutoring
- Experience working with children or in an education setting
- Ability to assist students with basic academic tasks when needed