About us and Our Team Culture

At The Centre for Women & Co. and Men & Co. Services we work to support individuals, children and families towards physical and emotional safety through Domestic, Family and Sexual Violence support and health and wellbeing counselling. We work from an evidence-based, trauma-informed and reflective practice framework.

- We trust our team members and encourage autonomy.
- Our leadership team are grounded and supportive, and we don’t micro-manage.
- We are big on investing in professional development and career progression.
- We know that working in the DFV and Wellbeing sector is hard work, and we take care of our team.

The Role The Centre for Women & Co. is seeking two full-time Receptionists for our Springwood office to provide a professional, welcoming and safe first point of contact for clients, visitors and callers. Working together as a team of two, you will primarily manage high-volume incoming calls to our organisation’s central phone line. You will also provide administrative and facilities support, including coverage for other administration roles, to support our broader multidisciplinary team.

Position details:

- Fixed term
- Level 3.1 SCHADS
- 38 hours per week
- Springwood location
- Start date: ASAP
- End date: 2 x contracts available – 30 Jun 2030 and 22 Jan 2027 (possibility of extension)

Key Responsibilities

- Manage incoming calls to the organisation’s central phone line, directing enquiries and communicating information accurately and sensitively.
- Provide a professional, welcoming and respectful reception service for clients, visitors and service partners.
- Process incoming referrals accurately and within required timeframes.
- Respond appropriately to people presenting in distress or crisis, following organisational procedures and escalating safety concerns.
- Maintain accurate and timely data entry, client records,



administrative registers and filing systems while protecting privacy and confidentiality.
- Maintain visitor sign-in and sign-out records, follow site access procedures and support a secure and secure reception environment.
- Assist with facilities management and provide timely administrative support to managers, leaders and operational teams.
- Work collaboratively across teams and provide support and coverage for other administration roles as required.

Salary and Benefits

- SCHADS Level 3.1 ($40.49p/h) | Full-Time (38 Hours Per Week)
- Two fixed-term positions available: one until 30 June 2030 and one until 22 January 2027, with possibility of extension.
- Salary Packaging up to $15,900 (superannuation can be paid in addition to this, subject to any ATO limit if any).
- Pet friendly offices
- A supportive induction process and in-house training about the meaningful work we do to support our clients through DFV and improve their wellbeing.
- A supportive and warm team culture and working environment where we help one another out, learn from one another and have a lot of fun and laughs.

Experience and Qualifications

Formal qualifications are not required for this role. Applicants working towards a qualification in Administration, Human Services or a similar field are encouraged to apply.

We are looking for someone with:

- Demonstrated experience working in an office or reception setting, including managing high-volume incoming calls.
- Excellent interpersonal and communication skills, with the ability to engage sensitively and professionally with clients, colleagues and external stakeholders.




- Strong organisational and time management skills, including the ability to prioritise competing tasks, meet deadlines and maintain attention to detail.
- Confidence using computer systems and maintaining accurate data and administrative records.
- The ability to work independently and contribute to a collaborative and supportive team.
- Sound judgement, a commitment to confidentiality and the ability to recognise and escalate concerns appropriately.
- A respectful, non-judgemental and culturally safe approach to working with people from diverse backgrounds.

Experience in a human services or not-for-profit setting will be highly regarded.

The successful applicants must hold a current Working with Children Blue Card before commencement and maintain it throughout employment, hold a current Queensland Driver’s Licence and have the right to work in Australia. A police check is required before commencement, along with two satisfactory reference checks, including one from each applicant’s most recent direct line supervisor.

Potential Start Dates

Both positions are available to start ASAP, with one contract running through to 30 June 2030 and the other through to 22 January 2027, with possibility of extension.

How to Apply – We Want to Meet You!

We encourage people from diverse backgrounds and welcome applications including a one-page cover letter outlining your skills and experience relevant to the Position Description and a current resume with two referees. Please note: If you’re interested, we encourage you to apply early. We’ll be reviewing applications as they arrive and arranging interviews with suitable candidates throughout the recruitment period. The positions may be filled before the advertised closing date.

To apply, please click ‘apply’ via Seek or Employment Hero.

We kindly request that recruitment agencies refrain from submitting candidates for this position.

📌 Receptionist (Springwood)
🏢 The Centre for Women u0026
📍 Springwood