JobScout Pty Ltd are working to assist our client, RN Patel Group Pty Ltd, a commercial cleaning services business based in Clyde, in Melbourne's south-east. The business delivers scheduled commercial cleaning services under ongoing service agreements to offices, industrial premises, showrooms and workplace facilities, covering everything from general office presentation to bathroom, kitchen and amenities hygiene.

Our client is seeking an experienced Retail and Service Manager on a full-time, ongoing basis, taking responsibility for planning, organising, directing and controlling the day-to-day operations of the business's cleaning services, staff and client accounts.

Responsibilities of our Retail and Service Manager will include:

- Planning, organising, directing, controlling and coordinating the operations of the cleaning services business, ensuring scheduled services are delivered to agreed standards across all client sites.
- Determining the service mix, scope and frequency of cleaning programs for each client site, including every-visit, weekly, fortnightly, monthly, quarterly and periodic tasks, in line with client requirements and contractual agreements.
- Conducting site inspections and walkthroughs for prospective clients, assessing premises and preparing detailed scopes of work, service schedules and pricing proposals.
- Setting and monitoring operational budgets, pricing structures and cost controls, including labour costs, cleaning chemicals, equipment and travel, to maintain service quality and profitability.
- Developing staff rosters and allocating cleaning operators to client sites, managing coverage for leave and absences to ensure continuity of service.
- Recruiting, inducting, training, supervising and appraising cleaning staff, including training in cleaning methods, site-specific requirements, sanitisation standards and correct use of chemicals and equipment.
- Implementing and monitoring quality assurance processes, including routine site audits, inspection checklists and follow-up of any service shortfalls.
- Acting as the primary point of contact for clients,



maintaining communication books and client messaging channels, responding to feedback and special requests, and resolving complaints and service disputes promptly.
- Managing service agreements, including contract commencement, renewals, variations, additional or once-off works requests and terms of termination.
- Overseeing the purchasing, storage and stock control of cleaning chemicals, equipment and materials, and liaising with suppliers on pricing, supply and equipment maintenance.
- Ensuring compliance with work health and safety legislation, including safe chemical handling, maintaining Safety Data Sheets, risk assessments, incident reporting and protected work procedures for staff working on client premises.
- Ensuring compliance with relevant industrial instruments and employment obligations, including the Cleaning Services Award, as well as insurance, site access and security requirements of clients.
- Overseeing monthly invoicing processes, maintaining accurate records of services delivered, and monitoring accounts receivable in line with payment terms.
- Preparing operational reports for business owners covering service performance, client retention, staffing and financial results, and recommending improvements to service delivery.
- Identifying opportunities to grow the client base, developing relationships with commercial clients and contributing to business development and service expansion.
- Developing and implementing operational policies, procedures and standard cleaning specifications to ensure consistent service delivery across all sites.

To be successfully considered for the role, you:

- Hold an AQF associate degree, Advanced Diploma or Diploma in business, management, facilities management, hospitality management or a related discipline.



At least three years of relevant experience may substitute for the formal qualification. In some instances, relevant experience and/or on-the-job training may be required in addition to the formal qualification.
- Have a minimum of one year's experience working as a Retail and Service Manager, or in an equivalent service management role, preferably within the commercial cleaning industry.
- Have demonstrated experience managing service operations across multiple client sites.
- Have experience preparing scopes of work, service schedules and quotes for commercial services.
- Have experience rostering, recruiting, training and supervising operational staff.
- Have working knowledge of WHS requirements, including chemical safety, Safety Data Sheets and safe work practices.
- Have sound budgeting, cost control and record-keeping skills.
- Have strong client relationship and complaint resolution skills, with the ability to communicate clearly with clients, staff and suppliers.
- Are organised and able to manage competing priorities across multiple sites and schedules.
- Hold a current Australian driver's licence and are willing to travel to client sites across Melbourne's south-east.

This is a full-time position of at least 38 hours per week.

Are you a service management professional who takes pride in seeing every site delivered to a high standard? Do you enjoy managing a team, building strong client relationships and solving problems before they escalate? Are you looking for a secure, full-time management role with a growing Melbourne commercial cleaning business?

You must have unrestricted Australian working rights to be considered.

Interested? This is an ideal opportunity for an experienced Retail and Service Manager seeking their next role in Melbourne's south-east.

Applications, please respond to the recruiters through the site and ensure you attach an updated resume. JobScout Pty Ltd are grateful for all applications, but kindly note that they will only respond to shortlisted applicants.

JobScout Pty Ltd – recruitment excellence

📌 Retail and Service Manager (Clyde)
🏢 Jobscout
📍 Clyde