Department of Human Services
Job reference: 861368
Location: 5000 - ADELAIDE
Job status: Short Term Contract
Eligibility: Open to Everyone

Here at the Department of Human Services (DHS), we strive to deliver modern programs, services and policy that strengthen communities and enable South Australians to actively participate in community life. With people at the heart of what we do and a commitment to child safety, ageing well and supporting people with disability, we work to increase inclusion, independence and decision-making, and help our communities when it matters most.

About the Business

Disability and Specialised Services

Our Disability and Specialised Services (DaSS) Division delivers essential support to South Australians through high-quality NDIS services, sector reform, inclusion-focused policy. We provide direct disability supports through Supported Independent Living, and specialised care through our Disability, Clinical and Quality Services, as well as Aged Care Projects. Our work is strengthened by Corporate and Engagement teams, ensuring strong governance, collaboration and positive outcomes for people we support.

Role Highlights

- Help people with disability lead their best life
- We value people who have curiosity, passion and desire for continuous improvement
- Based in Adelaide CBD with flexible working arrangements

Role Details

The Intake and Review Officer plays a key role in supporting new clients to access Supported Independent Living (SIL) services. This position requires excellent customer service skills, a cooperative approach to working with stakeholders, and the ability to thrive in a fast-paced environment.

You will be responsible for managing initial enquiries,



assisting prospective clients and families to navigate DHS Supported Independent Living services, reviewing accommodation vacancies, and working closely with internal and external partners to support positive client outcomes.

Your day-to-day responsibilities will include:
• accurately recording and updating client information within intake and records management systems.
• triaging, responding to, and actioning referrals received through shared mailboxes, ensuring timely follow-up where required.
• assisting prospective clients, families, and stakeholders to navigate SIL services and available supports.
• reviewing vacancies and supporting client matching processes.
• building and maintaining effective relationships with service providers, agencies, stakeholders, and colleagues.
• coordinating and attending house visits with prospective clients, families, and support networks.
• working collaboratively with operational staff and allied health professionals to support best-practice service delivery.
• reviewing changing client needs and facilitating access to alternative services and supports where required.

Strong Microsoft Office skills are essential, while knowledge of the NDIS and the South Australian disability sector will be highly regarded.

Special Conditions

National Police Check required.
Employment-related Screening Check required.
Some out of hours work may be required.

Classification





ASO4 - Administrative Services Officer

Salary Range

$82,212-$86,180

Duration

Term up to six (6) months

Enquiries to

Hannah Moncrieff
Phone: 1800 952 962
Email: [email protected]

Diversity and Inclusion

DHS is committed to making our services and workplaces safe and inclusive for all people and ensuring the full diversity of the communities we serve are represented in our workforce, including Aboriginal and Torres Strait Islander people, people with disability and/or neurodivergence, young people, older people, culturally and linguistically diverse people, LGBTIQA+ and gender diverse people.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. If you require assistance with this process, please contact us at [email protected] and a member of the team will get back to you.

The South Australian public sector promotes diversity and flexible ways of working, including part time. Applicants are encouraged to discuss flexible working arrangements for this role.

Aboriginal and Torres Strait Islander people are encouraged to apply. We also celebrate the many strengths and skills people with disability and/or neurodivergent people bring to our workplace and acknowledge our role in ensuring a supportive work environment for people with disability and/or neurodivergent people to thrive in.

Applications close: 25/10/2026 11:30 PM

Attachments:
- Role Description - Intake and Review Officer -ASO4.pdf

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the adaptable working arrangements for this role.

📌 Intake and Review Officer (Adelaide)
🏢 Department of Human Services
📍 Adelaide