Shop Manager

Vacancy Listing Dates 16/10/2026 to 13/11/2026
Please Quote Reference Number 18999

- Skilled Shop Manager required
- Full time opportunity working 38 hours per week
- Join the team at Chargrill Charlies Neutral Bay

The Trustee for USP FAMILY TRUST t/a Chargrill Charlies Neutral Bay is currently seeking an experienced retail manager to join their team as Shop Manager in Neutral Bay, full time.

The ideal candidate will have strong leadership, customer service, communication, organisational and financial management skills, with the ability to oversee daily operations, supervise staff, maintain food safety standards and deliver a high-quality customer experience while achieving business objectives.

Key Responsibilities:

- Manage the daily operations of the fast food takeaway and limited dine-in establishment, ensuring efficient service, food quality, cleanliness, and customer satisfaction.
- Determine menu offerings, monitored stock levels of food ingredients, beverages, packaging materials, and cleaning supplies, and maintained appropriate inventory to meet customer demand while minimising waste.
- Develop and implement pricing, purchasing, and promotional strategies, including meal deals, combo offers, seasonal specials, and local marketing initiatives to increase sales and customer engagement.
- Coordinate ordering of food products and supplies, liaise with suppliers, negotiate pricing where appropriate, and ensure timely delivery of stock.
- Maintain accurate records of inventory, daily sales, cash handling, banking activities, and other financial transactions using the business's point-of-sale and record-keeping systems.
- Assist in budgeting and financial management by monitoring operating expenses, analysing sales trends,



controlling costs, and preparing financial reports for business owners.
- Recruit, train, roster, supervise, and evaluate staff, including cooks, kitchen hands, and customer service employees, to ensure efficient operations and high service standards.
- Implement workplace procedures to ensure timely food preparation, order accuracy, productive takeaway service, and effective management of dine-in customers during peak trading periods.
- Monitor staff performance and provide ongoing coaching in customer service, food handling practices, hygiene requirements, and workplace safety procedures.
- Resolve customer enquiries, feedback, and complaints relating to food quality, order accuracy, waiting times, and service issues in a professional and timely manner.
- Ensure compliance with food safety regulations, occupational health and safety requirements, and company policies, including maintaining hygienic food preparation areas and safe working practices.
- Promote the business through local advertising, social media marketing, loyalty programs, and customer engagement initiatives to attract new customers and encourage repeat patronage.
- Assist customers with menu selections, explain meal options and special promotions, and ensure a positive dining and takeaway experience.

Minimum Qualification/Experience Required:

- A relevant AQF Associate Degree, Advanced Diploma or Diploma qualification with minimum one year full time (or part time equivalent) relevant post qualification experience;
- Alternatively, at least three years of relevant experience may substitute for the formal qualifications listed above.

A salary of $80,000 plus super per year will be offered to the successful candidate.

Apply now though our online application form.

📌 Shop Manager (Sydney)
🏢 Chargrill Charlie's Neutral Bay
📍 Sydney