We are seeking a Casual Reservations Agent to join our Reservations team and help create seamless booking experiences for our guests from the very first interaction.
In this role, you’ll be the friendly and knowledgeable voice of Novotel Cairns Oasis Resort, assisting guests with their accommodation enquiries, converting opportunities into bookings, and ensuring every reservation is handled with care and attention to detail.
Working across a flexible casual roster throughout the week, this role is ideal for an experienced hospitality professional who enjoys connecting with guests, delivering personalised service, and being part of a welcoming resort setting in the heart of Cairns.
What You’ll Do
- Manage incoming reservation enquiries via phone and email with professionalism and warmth
- Convert enquiries into confirmed bookings through effective communication and sales techniques
- Provide accurate information on accommodation, resort facilities, packages, and experiences
- Identify opportunities to upsell and enhance the guest stay
- Maintain accurate guest details, reservations, and booking information
- Assist guests with queries and provide solutions that create positive outcomes
- Monitor availability, rates, and booking opportunities to support revenue performance
- Work collaboratively with Front Office, Sales, and wider hotel teams to deliver a seamless guest journey
📌 Reservations Agent (Cairns)
🏢 Novotel
📍 Cairns
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