About us

Our Doctors are committed to providing patients with timely, respectful and comprehensive care. We are a bustling family practice with two clinics, one in the Eastern suburbs and one in the Western suburbs both are 10-15 minutes from the City Centre. We have a friendly and supportive team comprising of 6 General Practitioners, 3 Nurses, visiting Specialist and Allied Health Professionals with on-site Pathology. We are looking for someone who is confident, professional, honest and reliable with the ability to manage a busy workplace setting with fluctuating levels of demand. Has a can-do attitude with a professional approach, is self motivated with a strong work ethic. The position is for a Casual Medical Receptionist with a strong customer focus and flexibility to cover sick, annual leave and able to work after hours. If this sounds like you, forward a covering letter no more than x1 A4 page with your resume.

Qualifications & experience

- Previous Medical Reception experience preferred but not essential

- Experience using Best Practice Software and/or Pracsoft preferred but not essential

- A high level of verbal, communication and organisational skills with exceptional attention to detail

- Understand the importance of confidentiality

- A friendly and professional telephone manner

- Ability to work within a team environment and independently

- Proficient with Microsoft Office

The Difference You'll Make

- This role is so much more than answering phones or booking appointments. You'll be:

- Welcoming every patient like family — with empathy, kindness, and care.

- Supporting our clinical team by ensuring appointments, records, and admin run smoothly.





- Creating clarity for patients — helping them understand what to expect and making their visit feel calm and organised.

- Building relationships with referrers and providers through timely, friendly, and professional communication.

- Bringing your ideas to the table to improve how we do things — whether that’s reducing wait times, making instructions easier to follow, or finding new ways to show patients they matter.

A Typical Day

- Greeting and checking in patients, ensuring their comfort from the very first moment.

- Answering phone and online enquiries with warmth and clarity.

- Coordinating appointments, patient records, and scan reports with precision and care.

- Assisting with Medicare and private billing processes.

- Liaising with referring doctors and healthcare providers to ensure continuity of care.

- Managing the day-to-day flow of the clinic and stepping in wherever you’re needed.

What You’ll Bring

- Previous experience in medical reception or customer service — especially in a healthcare setting preferable not mandatory.

- A naturally warm and professional manner — both in person and on the phone.

- Robust organisational and time-management skills — you’re someone who thrives on keeping things running smoothly.

- Attention to detail and confidence with software systems (experience with medical systems is a bonus).

- A patient-first mindset — always thinking about how to make their experience better, easier, and less stressful.

- The ability to work collaboratively in a fast-moving, hands-on team environment.

Apply now to become our next Medical Receptionist and be a part of our growing team.

📌 Medical Receptionist (Adelaide)
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📍 Adelaide