About the Company
Flender has been supplying gears, couplings and generators since 1899. As a global leader in drive systems, we are known for quality, innovation, and reliability across key industries.

The Role

We’re seeking a technically minded, customer-focused Internal Sales Support professional to deliver an outstanding customer experience.

Working closely with the Internal Sales Team Lead and in partnership with external sales, you’ll manage enquiries, quotations and order processing—ensuring every interaction is handled with speed, accuracy, and professionalism.

This role is ideal for someone who enjoys collaboration and is looking to build a career in sales and customer service. Extensive training is provided.

Key Responsibilities

Customer Experience & Sales Support

- Respond to customer enquiries with a professional, solutions-focused approach

- Build strong, long-term customer relationships through proactive communication

- Partner with external sales to deliver a seamless customer experience

- Ensure transparent, accurate and timely communication across all touchpoints

- Proactively identify and escalate issues that may impact customer satisfaction

Quotations & Order Processing

- Prepare accurate and timely quotations

- Align pricing and solutions with external sales

- Convert quotes into orders with a focus on speed and accuracy

- Validate orders and ensure clear confirmations to customers

Coordination & Stakeholder Support

- Collaborate with internal teams, suppliers and factories to meet customer needs

- Support issue resolution and maintain strong client relationships

- Assist with the coordination of customer visits

Workflow & Operational Support





- Manage workload to meet response time and service expectations

- Maintain accurate data in ERP/CRM systems

- Support shared inbox and workflow tracking

- Contribute to continuous improvement initiatives

About You

- Mandatory – technical aptitude and experience in a mechanical or industrial environment

- Ability to quickly build product and systems knowledge

- Comfortable learning and adapting to new tools, systems, and processes

- Exceptional attention to detail with a strong focus on accuracy

- Professional communication style

- Emotional intelligence

- Ability to build effective relationships with internal and external stakeholders

- Customer-focused mindset with a proactive, problem-solving approach

- Ability to manage multiple priorities and work effectively in a fast-paced environment

- Enjoys working collaboratively within a team setting

- High proficiency in the Microsoft Office suite (Excel, Outlook, Word, Teams), with the ability to manage reporting, workflow tracking, and communication efficiently

Highly Regarded

- Experience in sales and customer enquiry management

- Exposure to METS or mining industry

- SAP (order processing/pricing) experience

- Salesforce or CRM exposure

- Familiarity with industrial, mechanical, or engineering products

- Experience in a collaborative sales environment

Why Join Flender?

- Global, well-established business with a strong reputation

- Supportive and collaborative team culture

- Career development and training provided

- Focus on customer excellence and long-term relationships

Flender is an equal opportunity employer, committed to diversity and inclusion and to supporting every team member to reach their full potential.

📌 Internal Sales Support – Customer Experience & Sales Operations (Bayswater)
🏢 FLENDER
📍 Bayswater