Discover Your Future with Townsville City Council

Thinking about a career in administration or customer service?

Join us at our Work @ Council Careers Information Session on 24 October 2026 and discover the diverse range of Administration Officer and Customer Experience opportunities available across Townsville City Council.

We are opening a continuous applicant pool for a variety of administration and customer-facing positions across Council. By submitting an Expression of Interest, you'll have the prospect to be considered for current and future vacancies as they become available.

As one of North Queensland's largest employers, Council delivers essential services that support a growing, connected and lifestyle-focused city. Behind every project, customer interaction and community service is a team of dedicated administration and customer experience professionals helping keep our organisation running effectively.

Whether you're an experienced administrator, customer service professional, receptionist, call centre operator or looking to build a career in local government, we'd love to talk to you about opportunities within our organisation. We are offering a range of full time, part time and casual opportunities across a variety of operational work areas.

What Could Your Day Look Like?

Administration Officer

Administration Officers are the backbone of Council's operations, providing vital support to teams across a diverse range of business areas.

A typical day could see you:

- Coordinating service requests and work orders
- Preparing correspondence, reports and documents
- Maintaining accurate records and information systems
- Assisting with procurement and purchasing activities
- Scheduling meetings, appointments and operational activities
- Supporting project teams and business units with administrative tasks
- Communicating with internal stakeholders, contractors and community members
- Helping ensure Council services are delivered efficiently and effectively

Customer Experience Officer





Customer Experience Officers are often the first point of contact between Council and the community, helping residents access services, resolve enquiries and stay connected with what's happening across the city.

A typical day could involve:

- Assisting customers face-to-face, over the phone and through digital channels
- Responding to a wide range of enquiries and service requests
- Helping customers navigate Council services and processes
- Processing applications, payments and transactions
- Providing information about Council programs, facilities and community services
- Investigating and resolving customer concerns
- Working closely with teams across Council to deliver positive outcomes
- Building relationships with customers through professional and courteous service

Every interaction is an opportunity to make a difference. From answering simple enquiries to assisting customers with more complex requests, you'll play an important role in ensuring the community receives a positive experience every time they engage with Council.

Work @ Council - Townsville City Council Careers Information Session

Come along to meet our team, explore administration career pathways, learn about current and future opportunities, and discover what it's like to work for Council.

? 24 October 2026
? Reid Park - 55-95 Boundary Street, Railway Estate, Townsville QLD 4810

Why Consider a Career with Council?

At Townsville City Council, you'll have the opportunity to make a positive contribution to your community while building a rewarding and diverse career. Our administration and customer experience teams support a wide range of services that help shape the future of Townsville.

Benefits Include





- 9 Day Fortnight
- 5 weeks annual leave plus 17.5% leave loading
- 3 weeks Personal/Carer's Leave
- 14 weeks paid Parental Leave
- Domestic and Family Violence Leave
- Natural Disaster Leave
- Annual wage progression
- Up to 13.5% employer superannuation contributions for contributing members
- Salary sacrifice opportunities
- Learning and development opportunities, including on-the-job learning and formal training
- Fitness Passport membership program
- Employee Loyalty Program offering discounts for over 50 local businesses
- Employee Assistance Program

For further information, please contact: ••••@townsville.qld.gov.au

How to Apply

Your application can be submitted through the 'Apply' button. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. We also will require your resume which should confirm any licences and qualifications your hold.

For further information review the Position Description.

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply!

All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a ‘zero tolerance’ policy to drugs and alcohol in the workplace.

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact ••••@townsville.qld.gov.au or phone 07 •••• •004 for a confidential discussion.

Grow Your career. Grow Townsville.

📌 Administration Officer & Customer Experience Opportunities (Townsville)
🏢 Townsville City Council
📍 Townsville