About the role

Mason-Brown IT is seeking a Client Relationship & Business Support Coordinator to join our growing team in Ballarat, VIC. This is a full-time position that plays a vital role in maintaining and strengthening our client relationships whilst providing essential support to our business operations. You will a primary point of contact for our valued clients, ensuring their needs are met promptly and professionally whilst coordinating internal resources to deliver exceptional service.

Key responsibilities

- Serve as a primary point of contact for assigned client accounts, managing communication and ensuring client satisfaction

- Develop and maintain strong, long-term relationships with clients through regular contact and personalised service delivery

- Coordinate client requests and escalate issues appropriately to ensure timely resolution

- Prepare and deliver regular account reports and performance summaries to clients

- Support the sales team in preparing proposals, contracts and documentation for new and existing clients

- Maintain accurate and up-to-date client records and account information in our PSA platform and HubSpot

- Coordinate internal resources and cross-functional teams to meet client deliverables and deadlines

- Handle administrative tasks including scheduling, invoicing follow-up and expense management

- Provide feedback to the broader team on client needs, market trends and competitive intelligence

What we're looking for

- Proven experience in account management, client relationship management or a similar client-facing role

- Excellent communication and interpersonal skills with the ability to build rapport with diverse stakeholders

- Strong organisational skills with the ability to manage multiple client accounts simultaneously

- Proficiency with HubSpot & Microsoft Office applications

- Demonstrated ability to identify client needs and present tailored solutions





- Problem-solving mindset with a proactive approach to client satisfaction

- Ability to work collaboratively across departments and support business objectives

- High level of attention to detail and commitment to accuracy

- Professional demeanour and presentation skills suitable for client interactions

- Experience in the IT services industry is highly desirable

What we offer

At Mason-Brown IT, we are committed to creating a supportive and inclusive workplace where our employees can thrive. We offer competitive remuneration, opportunities for professional development and training, and a cooperative team environment where your contributions are valued. We prioritise work-life balance and offer flexible working arrangements where appropriate. Our company culture emphasises continuous learning and career progression, with clear pathways for growth within the organisation. We also provide access to staff discounts and wellness initiatives to support your overall wellbeing.

About us

Mason-Brown IT is a dynamic and forward-thinking technology solutions provider dedicated to delivering exceptional managed IT services and support to businesses across the region.

We pride ourselves on our commitment to client success, innovative problem-solving and a team-oriented culture that values integrity and excellence. With a strong presence in Ballarat and the surrounding areas, we have built a reputation for reliability, technical expertise and outstanding customer service. Our mission is to empower businesses through cutting-edge technology solutions whilst maintaining the highest standards of customer care and professional conduct.

Apply now

If you’re great with people, organised, willing to learn and looking for a role with plenty of variety, we’d love to hear from you. Please submit your resume, a cover letter outlining your relevant experience, and any supporting documents to apply for this exciting opportunity.

📌 Client Relationship & Business Support Coordinator (Ballarat)
🏢 Mason-Brown IT
📍 Ballarat