A growing Fintech organisation based in Sydney CBD is currently seeking a Production (Application) Support Engineer to join their company on a permanent basis.

Responsibilities:

- Provide application and production support across business-critical systems, with a focus on loan application platforms and related software.
- Provide face to face desktop support to users as well as onboarding, asset management and infrastructure tasks where required
- Provide structured updates to the Exec team during incidents
- Investigate incidents by gathering evidence, reviewing data, analysing logs, reproducing issues and identifying root cause or escalation paths.
- Use SQL, Snowflake and Linux fundamentals to support troubleshooting and incident resolution.
- Communicate issue status, business impact, next steps and expected resolution timeframes to business stakeholders in clear, simple language.
- Work closely with external vendors, raising detailed tickets with screenshots, affected transactions, examples and business impact.




- Prioritise multiple incidents based on urgency, customer impact, business impact and operational risk.

Key Skills/ Experience:

- Experience in application support/ production support roles
- Technical support experience including face to face support for end users and senior stakeholders
- Robust SQL skills and confidence using SQL to investigate, troubleshoot or resolve application issues.
- Snowflake experience- desirable
- Linux experience
- Understanding of database management concepts such as access management, auditing, backups and restores.

Desired:

- PostgreSQL experience
- Experience with monitoring tools such as Datadog.
- Exposure to API integrations or scripting languages.
- Experience using AI tools such as ChatGPT or Claude to improve troubleshooting, documentation or productivity.

If interested please respond ASAP with your latest resume

📌 Application Support Engineer/ Desktop Support- Growing Fintech (Sydney)
🏢 Bluefin Resources
📍 Sydney