We are seeking an experienced and customer-focused Field Engineer to provide onsite and remote IT support services across client environments. In this role, you will be responsible for installing, maintaining, and troubleshooting end-user computing devices and related technologies while delivering exceptional customer service.
Key Responsibilities
- Install, diagnose, repair, and maintain desktops, laptops, printers, peripherals, and other end-user devices.
- Provide both remote and onsite Level 2 and Level 3 technical support for incidents and service requests escalated from the Service Desk.
- Support and maintain End User Productivity and Service Desk equipment, including smartphones, tablets, and headsets.
- Work collaboratively with infrastructure teams and other service partners to provide onsite technical support.
- Assist end users with hardware, software, and technology-related issues and provide guidance as needed.
- Manage incident and service request tickets on behalf of end users when required.
- Deliver support through service hubs and onsite customer support locations.
- Ensure high-quality service delivery and customer satisfaction throughout all interactions.
- Maintain accurate records and follow established service management processes.
- Demonstrate professionalism while working in secure client environments.
What You'll Bring
- Current NV1 Security Clearance (mandatory).
- Experience providing Level 2 and/or Level 3 IT support services.
- Strong troubleshooting and problem-solving skills.
- Experience supporting desktop, laptop, printer, mobile, and peripheral technologies.
- Proven ability to work independently and manage multiple priorities.
- Excellent customer service and stakeholder management skills.
- Strong verbal and written communication abilities.
- Effective time management and organizational skills.
- Motivated, enthusiastic, and committed to delivering quality support.
- A strong interest in building a long-term career in IT support and field services.
Why Join Us?
- Work on challenging and rewarding client environments.
- Be part of a supportive and cooperative team.
- Opportunities for professional growth and career development.
- Exposure to enterprise-level technologies and services.
Security Requirement:
Applicants must hold a current NV1 Security Clearance / Baseline to be considered for this role.
📌 Senior Technical Field Engineer (Seymour)
🏢 Unisys
📍 Seymour
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