Conference Services Manager

1 Hotel & Homes Melbourne | Full-time

At 1 Hotel Melbourne, we create events that feel effortless for our clients and memorable for their guests. We’re looking for an experienced Conference Services Manager to guide conferences and events from the planning stage through to delivery, bringing each one to life with care, confidence and attention to detail.

As the key contact for your clients, you’ll turn their plans into a seamless event experience. You’ll work closely with Sales, hotel departments and on-site teams to coordinate every detail and ensure each event reflects our standards for thoughtful, genuine hospitality.

What you’ll do

- Manage the planning and delivery of conferences and events, coordinating room setups, catering, audiovisual requirements, rooming lists and guest logistics.
- Build strong client relationships by understanding each event’s objectives and keeping communication clear throughout the planning process.
- Partner with Sales on proposals, site inspections, contracts and event handovers.
- Coordinate with hotel departments and on-site teams to ensure event requirements are understood and delivered.
- Lead and support event teams on site, helping create a smooth experience for clients and guests.
- Respond calmly and confidently to changes or challenges during events.
- Review client feedback and event performance, identifying ways to improve our conference and events experience.

What you’ll bring

- Experience in conference or event management within a hotel or hospitality environment.
- At least three years’ experience in a supervisory or management role in hospitality or events.




- Strong organisational skills and the ability to manage multiple events and deadlines.
- Excellent communication and relationship-building skills.
- A calm, solutions-focused approach in a fast-paced environment.
- Confidence using Microsoft Office and event management systems.
- Knowledge of local event regulations and compliance requirements.
- Flexibility to work evenings and weekends when required.

A bachelor’s degree in Hospitality Management or a related field is preferred. Event planning or project management certification is highly regarded.

Why join us?

At 1 Hotel Melbourne, you’ll be part of a purpose-driven, people-first team that values sustainability, creativity and genuine hospitality. We believe great events start with people who feel supported, inspired and proud of what they do.

Our team member perks include:

- 50% off food and beverage.
- 25% off spa treatments.
- Discounted accommodation at hotels around the world.
- A complimentary overnight stay for each year of service.
- Paid birthday leave.
- Wellness initiatives, team activities and access to our Employee Assistance Program.
- Recognition and reward programs.
- Learning and development through SH University.
- Local and global career opportunities across 1 Hotels and Starwood.
- Supportive leaders who invest in coaching and development.

About 1 Hotel Melbourne

Set on the Yarra River, 1 Hotel Melbourne brings nature-inspired design and thoughtful luxury together with genuine, personalised service. We’re proud to create meaningful experiences for our guests and a positive, healthy workplace for our team.

If you’re passionate about bringing people together and delivering exceptional events, we’d love to hear from you.

📌 Conference Services Manager (Melbourne)
🏢 1 Hotel Melbourne
📍 Melbourne