Job Description

Customer service officer (hybrid / flexible work) n

We are an Australian-founded company with operations in more than 20 countries, providing digital products and services to customers around the world. From our Sydney base, we support a wide range of clients and pride ourselves on delivering excellent customer service and building lasting relationships.

About the role n

We are looking for a customer service team member to join our growing team. The role will start with face-to-face training at our Chatswood NSW office. After training, flexible working arrangements are available, including hybrid or work-from-home options depending on your location.

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Day-to-day, you’ll be responding to customer queries using Zendesk, handling enquiries by email and online, and assisting with other tasks typical of a customer service role. You’ll work closely with our small, supportive team while also contributing to a business that operates across more than 20 countries.

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This role is available on either a full-time or casual basis with a minimum of approximately 20 hours per week.

Key responsibilities n

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Respond to customer enquiries through Zendesk (email and online tickets)
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Investigate and resolve customer issues promptly and accurately
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Escalate complex matters to senior staff where required
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Maintain accurate records of interactions and outcomes
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Support the wider team with administrative and customer-facing tasks
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What we’re looking for nn
Previous customer service experience (contact centre, online support, or retail welcome)
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Strong written and verbal communication skills
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Ability to learn recent systems quickly – Zendesk experience is a plus
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Empathy, patience, and a professional manner when handling enquiries
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Attention to detail and good organisational skills
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Ability to work independently and as part of a team
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Flexibility and reliability
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What we offer nn
Initial in-person training in Chatswood NSW
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Versatile working arrangements – hybrid or remote options after training
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Be part of an international business with operations in 20+ countries
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Supportive team culture with ongoing guidance
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Competitive hourly rate or salary, depending on experience
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Prospect to work full time or casual/part-time to suit your circumstances
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J-18808-Ljbffr

📌 Customer Service Officer Hybrid / Flexible Work Sydney
🏢 seek.com.au
📍 Sydney