Job Description

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At Foundever, we're a global leader in customer experience, with 170,000+ people supporting some of the world's biggest brands. We're a place where people start careers, not just jobs. We provide full training, ongoing support, and real opportunities to grow.

About the role n

Join our banking customer service team and help customers with everyday enquiries. You'll be supported every step of the way with structured training and coaching.

What You'll Be Doing n

Answer inbound customer calls (no sales)

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Help with customer's banking related queries including fraud, dispute, credit card and business banking

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Use multiple systems to find solutions

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Provide accurate and qualified support

What We're Looking For n

Customer service or banking experience desirable (retail, hospitality, call centre - all welcome!)





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Positive attitude and willingness to learn

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No sales - 100% customer service

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Penalty rates for week-end work, public holidays or overnight work

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Paid birthday off (conditions apply)

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Additional annual leave

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Monthly performance bonuses ($300 to $500 per month)

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Career progression opportunities

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Supportive team workplace

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Ongoing coaching and support

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Employee discounts & perks

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Full time availability required during training

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Must have Australian work rights

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Background check (including police check) required

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J-18808-Ljbffr

📌 Call Centre Representative Maitland
🏢 Foundever
📍 Maitland