Job Description

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About Us

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Garlo’s Pies is a proudly 100% Australian-owned family business renowned for crafting premium-quality pies and pastry products. We service over 400+ food service customers, major supermarkets, airlines across Australia, and export to 9 countries worldwide.

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About the role

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We are looking for a Senior Customer Service Officer to manage our major retail accounts by ensuring accurate order logistics, prompt problem-solving, and effective demand forecasting. If you are a customer-focused professional who can solve challenges quickly, then this is the right role for you. This role is full time Monday-Friday 8am-4pm

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Key Responsibilities:

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Process orders and resolve delivery issues for major national retailers.
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Manage escalated customer complaints.
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Determine monthly specials by considering seasonality, stock and recent products.
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Review sales trends to forecast product demand and design monthly promotions.
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Coordinate with internal teams to set up new customer accounts and product launches.
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Assist in the onboarding of new customers.
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What We’re Looking For:

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Previous experience in a customer service role.
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Proactive problem-solver with a customer-first mindset
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Effective communication skills both over the phone and in person.
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Excellent attention to detail and the ability to manage more complex enquiries
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Why Join Garlo’s?

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Free allocation of pies each week.
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Half Price at our Café.
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Off-street parking.
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A week shutdown over Christmas.
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A supportive and inclusive workplace that values its people.
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Development opportunities.
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If you’re a team player with a passion for customer service, we’d love to hear from you. Apply today and join a great team in a fantastic work setting!

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📌 Senior Customer Service Officer Sydney (Australia)
🏢 Garlo's Pies
📍 Australia