Job Description
Location: Newtown, NSW
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Restaurant: The Grey Spoon
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About the venue
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The Grey Spoon is a neighbourhood bistro known for seasonal menus, great service, and a warm, inclusive culture. We standardise our service steps while giving our team freedom to recognise and delight regulars.
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About the role
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You'll organise daily operations, prioritise guest experience, and lead a team of 25 across lunch and late trade. You'll own rostering, cost control, compliance, and training programmes, ensuring every shift runs smoothly.
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Key responsibilities
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Organise weekly rosters to meet demand and labour targets; approve timesheets.
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Lead pre-service briefings; maintain service standards and colour-coded section layouts.
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Monitor COGS and wastage; standardise ordering and stock rotation; complete stocktake catalogues.
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Oversee RSA and Food Safety programme compliance; ensure all permits and licences are current.
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Coach and performance-manage FOH; run onboarding and ongoing training to instil best practice.
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Manage guest feedback and incident logs; recognise trends and action improvements.
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Maintain venue assets; schedule repairs; manoeuvre small equipment safely as needed.
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Build fortnightly sales forecasts; coordinate promos with marketing; update POS.
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Liaise with suppliers; receive deliveries; verify dockets; prioritise discrepancies.
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About you
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Proven leadership in restaurants, hotels, or hospitality groups.
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Exceptional ability to organise people, prioritise under pressure, and communicate clearly.
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Robust grasp of RSA/Food Safety compliance; comfortable with audits.
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Skilful with POS, rostering, and inventory systems; intermediate Excel/Sheets.
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Adaptable availability, including weekends and public holidays; comfortable with late trade.
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Current driver's licence helpful for off-site runs (not essential).
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Schedule & remuneration
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Full time; rotating roster; two consecutive days off where possible.
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Competitive package with bonus potential tied to guest satisfaction and labour/COGS performance.
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Why The Grey Spoon
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Hands-on owner support, development programme, and real progression.
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Team culture that aims to utilise your strengths and celebrate wins.

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