Optus is seeking a Remediation Team Leader to head a specialist group responsible for resolving the most complex, high-risk customer issues. The role demands robust remediation expertise, governance capability, and leadership for decisions affecting customer outcomes and regulatory exposure.
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The position is a 12-month fixed-term chance with versatile office/remote work arrangements, and a focus on executive complaints, privacy incidents, and high-stakes disputes.
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📌 Remediation Team Lead High Impact Casework Hybrid Sydney
🏢 Optus
📍 Sydney
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