Job Description

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Gateway Cafe Guide

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Job Summary:

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The Gateway Cafe Guide is responsible for providing exceptional customer service and sales support to customers and team members at the cafe. This entry-level position requires a friendly and outgoing individual who can assist customers with their inquiries, take orders, handle transactions, maintain cleanliness of the cafe area, and ensure customer satisfaction.

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Skills:

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– Excellent communication skills

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– Solid customer service orientation

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– Ability to work in a rapid-paced setting

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– Basic math skills for handling cash transactions

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– Attention to detail

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– Ability to multitask and prioritize tasks effectively

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– Team player with a positive attitude

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Responsibilities:

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Greet customers warmly upon arrival at the cafe.

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Provide menu recommendations and answer any questions or concerns.

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Take customer orders accurately and efficiently.

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Prepare beverages such as coffee, tea, smoothies, etc.,



according to established recipes.

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Serve food items promptly while ensuring quality standards are met.

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Handle cash transactions using the POS system and give accurate change when required.

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Maintain cleanliness of the dining area by clearing tables, wiping surfaces, sweeping floors, etc.

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Restock supplies (e.g., napkins, cups) as needed throughout shifts.

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Ensure compliance with health and safety regulations at all times.

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Assist team members in maintaining an organized workspace.

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and other directions as required by the Manager.

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Qualifications:

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High school diploma or equivalent qualification preferred but not mandatory.

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Previous experience in hospitality or customer service roles is advantageous but not required; training will be provided for entry-level candidates.

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Knowledge of food hygiene practices is desirable but not essential; willingness to learn is crucial.

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📌 Gateway Cafe Guide Melbourne
🏢 Wallace
📍 Melbourne