Job Description

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About Us

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IQPC has been providing phenomenal IT support to Perth businesses of most types and sizes for over 30 years. Strong growth over the last 5 years means we are constantly on the lookout for new staff. That’s where you come in!

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Your Role

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Our customer service team is the “glue” between our customers and our IT Support Engineers. Your general duties will include:

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Responding to customer support enquiries via phone and email
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Triaging current support tickets and directing them to the appropriate team
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Maintaining staff calendars, CRM and ticket management system
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You will also work with our Service Coordinators to assist with the following:

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Booking/scheduling/rostering of IT Support Engineers
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Monitoring Support Engineer’s progress throughout the day
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Coordinating and redeploying resources to respond to emergencies
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Communicating with customers,



help desk and field engineers
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Supporting and mentoring current team members
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Anything that may ruin an otherwise perfectly planned out day!
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About You

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You are a customer service superstar, LOVE helping people and get a kick out of making their day! You are also reliable, highly organised and pay incredible attention to detail. You must have:

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Minimum 1 years’ experience in a similar role
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Some IT knowledge or industry experience preferred but not essential
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Excellent MS Office and typing skills
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Professional phone manner and caring attitude
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Fit, healthy and reliable!
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Currently reside in the Perth metro area with no relocation necessary
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Think you fit the bill? We’d LOVE to hear from you! Please send us your resume and cover letter.

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📌 Customer Service Representative It Industry, Perth Wa (Australia)
🏢 IQ PC Services Pty
📍 Australia