Job Description

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15th September, 2026n

We are currently recruiting for an experienced Customer Experience Coordinator to join a well-established residential building business within the Knockdown Rebuild (KDR) space.

About the role

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Your responsibilities will include:

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Building strong and trusted relationships with KDR customers
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Providing regular and clear updates throughout the building journey
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Responding to customer enquiries in a timely and skilled manner
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Managing customer concerns with empathy, confidence and professionalism
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Liaising with internal teams to obtain accurate updates for clients
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Setting explicit expectations and keeping customers informed throughout the process
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Delivering a consistently high level of customer service from start to finish
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About you
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To be successful in this role, you will ideally have:n
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Previous customer experience within the Knockdown Rebuild space
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Strong knowledge of the residential building customer journey
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Excellent verbal and written communication skills
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Strong relationship-building and interpersonal skills
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Confidence managing customer expectations and difficult conversations
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A proactive and solutions-focused approach
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Genuine passion for delivering an exceptional customer experience
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What’s on offern

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Opportunity to join an established residential building business
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Work within a dedicated KDR environment
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Supportive and collaborative team
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Melbourne-based position
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Strong chance for career development within residential construction
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If you have experience supporting customers through the Knockdown Rebuild journey and pride yourself on delivering exceptional service, we would love to hear from you.n
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Apply now for a confidential discussionn

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📌 Customer Experience Coordinator Knockdown Rebuild Melbourne
🏢 Talented Personnel
📍 Melbourne