Job Description

Velflex -

n

Garment decoration / Heat Printing specialists

What you'll be doing. n

n
Re-engaging old, inactive and lapsed customers
n
Building and maintaining relationships with active customers
n
Identifying opportunities to increase customer spend through better product education
n
Supporting our BDM with lead research, customer lists and opportunity development
n
Reaching out to prospective customers by phone and email
n
Following up quotes, samples, enquiries and previous orders
n
Helping customers choose the right transfer product for their job
n
Booking phone calls, virtual meetings and occasional local customer visits
n
Maintaining accurate customer records and follow-up activity in NetSuite and HubSpot
n
Preparing quotes and supporting order processing when required
n
Working closely with Customer Service, Pre-press, Production, Dispatch and Management
What we're looking for. n





Someone who enjoys chasing prospect, building relationships and following through properly.

n n
Confident and charismatic on the phone
n
Comfortable making outbound calls and starting conversations
n
Commercially minded without being pushy
n
Organised and disciplined with follow-up
n
Resilient when customers are busy or not ready to buy
n
A solid communicator by phone and email
n
Curious enough to ask positive questions and understand customer needs
n
Comfortable working with customer lists, CRM systems and sales activity tracking
n
Able to build trust with customers over time
n
Motivated by growth, targets and creating momentum
n
A team player who works closely with sales, customer service and production
n
n

📌 Outbound Customer Engagement Specialist Cashmere
🏢 Vel2100 Pty
📍 Cashmere