Dynamic NDIS service delivery role combining coordination, administration and participant-focused support.Your Recent CompanyHays Recruitment Townsville is proud to partner with a well-established and growing NDIS provider dedicated to delivering high-quality, participant-centred services.
Due to continued growth, an opportunity has become available for an experienced NDIS professional to join their Service Delivery team in Townsville.Your Recent RoleIn this role, you will provide vital support to the Service Delivery team to ensure quality outcomes for NDIS participants.
You will utilise your NDIS knowledge, organisational skills and ability to manage competing priorities in a busy and rewarding environment.Key responsibilities include:Supporting day-to-day service delivery operationsAssisting with scheduling, rostering and appointment coordinationMaintaining accurate participant records, documentation and data entryTroubleshooting operational challenges with a proactive, solutions-focused approachAssisting with internal and external meetings as requiredSupporting the NDIS Manager with daily operational activitiesCommunicating effectively with participants, families, staff and stakeholdersContributing to the smooth delivery of participant services and supportsParticipating in a rotating on-call roster following a successful onboarding periodWhat You'll Need to SucceedTo be successful in this position,



you will have:Demonstrated experience within the NDIS sectorExperience as a Senior Support Worker, Team Leader, Service Coordinator, Rostering Coordinator or similar role; alternatively, administration experience within the disability, community services or healthcare sectorsSound knowledge of NDIS processes and participant supportsStrong organisational and multitasking abilitiesExcellent computer skills, including experience with rostering, scheduling and administration systemsStrong written and verbal communication skillsAbility to work effectively in a fast-paced environment while maintaining attention to detailCurrent Driver LicenceCurrent Blue Card and NDIS Worker Screening Clearance (Yellow Card)Current National Police Check, or willingness to obtainWhat You'll Get in ReturnPermanent full-time positionMonday to Friday work schedule (8:30am - 4:30pm)Supportive and collaborative team cultureOngoing training and professional development opportunitiesExposure to a diverse and rewarding role within service deliveryOpportunity to develop your career within a growing organisationMeaningful work that positively impacts the lives of NDIS participantsWhat you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to , or call Stacey Fear now on .
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

📌 Ndis Service Delivery Assistant (Townsville)
🏢 Hays
📍 Townsville