Customer Outreach Executive The Star Brisbane As a Customer Outreach Executive, you will engage with customers to collect and verify Source of Wealth and Source of Funds information, supporting The Star Brisbane's Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) obligations.
Working directly with customers, you will explain regulatory requirements, review documentation, and ensure information is captured accurately and professionally.
You will play a key role in ongoing customer due diligence by maintaining accurate records, identifying potential risks, and escalating matters where required.
This is a unique opportunity to combine customer engagement, compliance, and relationship management in a role that contributes to a safe and responsible gaming environment.
Why You'll Love It Here: Immediate start Free buffet meal every shift Fresh uniform daily, laundered on property Discounted city parking Up to 30% off dining & accommodation at The Star Brisbane Venues Lifestyle perks: gym memberships, retail discounts, laundry services & more What We're Looking For: Experience in a customer-facing role within a regulated environment such as gaming, banking, or financial services.
Excellent communication skills with the ability to handle sensitive conversations professionally.
Strong attention to detail and accurate record-keeping skills.
Understanding of, or willingness to learn, AML/CTF, KYC, Source of Wealth,



and Source of Funds requirements.
Experience working with high-value customers and managing confidential information.
About The Star Brisbane The Star Brisbane is a world-class entertainment and hospitality destination in the heart of Queen's Wharf Brisbane Precinct.
With a premium hotel, stunning casual and premium dining venues, and vibrant entertainment offerings, we're redefining guest experience in the river city.
Join us and be part of a team delivering unforgettable moments in one of Brisbane's most exciting precincts.
We're all about inclusion.
At The Star Brisbane, we're committed to fostering a diverse, inclusive, and equitable workplace where authenticity and our core values - Build Memorable Connections, Own It, Lead with Integrity, and Take Positive Care, guide everything we do.
We welcome team members from all backgrounds, including different cultures, ages, religions, genders, LGBTQI+ communities, Australia's First Nations Peoples, and people with disabilities.
We offer flexible working options to support individual well-being and are proud to be recognised as a WGEA Employer of Choice for Gender Equality and a **** Platinum Employer by the Australian Workplace Equality Index.
Ready to shine?
Apply now and be part of the team delivering unforgettable experiences at The Star Brisbane.

📌 Customer Outreach Executive The Star Brisbane
🏢 The Star Brisbane
📍 Brisbane