POSITION: Customer Experience Assistant (Fringe HQ) LOCATION: Adelaide Fringe Head OfficeREPORTS TO: Customer Experience CoordinatorsEMPLOYMENT: Casual, LPA Production and Support Staff (Level 3) – $***** per hourSTART DATE: 8 FEB **** POSITION SUMMARY Customer Experience Assistants are the first point of contact for Adelaide Fringe audiences.
Whether you are on the phones, replying to enquiries, or providing ad-hoc support at physical locations, you help make the Fringe experience seamless, friendly and stress-free.
You'll work in our call centre based at Fringe HQ, using Red61 to manage sales, process exchanges, and support access bookings.
You'll be part of a fast paced, supportive team that takes pride in transparent communication, inclusive service and solving problems on the spot.
You don't need to know everything on day one.
All we ask is you bring energy, initiative, and a genuine care for our customers.




This is a great role for someone who thrives in live environments, enjoys connecting with people and is up for the organised chaos that comes with festival life.
Education & Experience
Experience in customer service, retail, hospitality or a similar frontline environment
Comfortable with phone-based service and multitasking under pressure
Desirable: Familiarity with ticketing systems (Red61 or similar)
Desirable: Experience in a festival, arts or events setting
Desirable: First Aid and/or CPR certification
Soft Skills & Personal Attributes
Friendly, confident and calm under pressure
Solid communicator with attention to detail
Able to work well independently and in a team
Comfortable learning new systems and procedures quickly
Enthusiastic about the arts and live event environments

📌 Customer Experience Assistant (Fringe Hq) (Adelaide)
🏢 Adelaide Fringe
📍 Adelaide