The Great Southern Hotel Sydney (GSH-Sydney) is a busy heritage-listed hotel located in the heart of Sydney's vibrant entertainment district, offering 176 rooms, and maintaining an occupancy rate of 99%. The hotel is within walking distance of the CBD, Central Station, Chinatown, Darling Harbour and Sydney Convention & Exhibition Centres.

The Great Southern Hotel is currently seeking a well-presented individual to join our Front Office team in the Casual position of Guest Service Agent.

About the role:

As our Guest Service Agent, your responsibilities will include:
Ensuring smooth check-in and check-out of guests in a timely manner
Delivering prompt and efficient service when attending to a variety of guest requests
Effectively communicating with all departments of the hotel to ensure customer satisfaction and operational requirements are achieved
Answering calls in a skilled manner
Informing guests of all facilities and services in the hotel

About you:

The successful candidate must have:




A commitment to outstanding customer service
Excellent grooming and presentation skills
A warm and friendly personality
Excellent communication and time management skills
Confidence to problem solve without supervision
The ability to work under pressure
Previous experience in a Reservations and Reception
Must be available to work AM or PM shifts on a flexible rotating roster (inclusive of Public Holidays)

Benefits:

This role offers a great chance to expand upon your skill set. In addition, we offer the following benefits:
Supportive team setting
Receive ongoing training and development of skills
Five-minute walk from Central Train Station
High occupancy and consistent shifts
Indulge in the history of the hotel established since 1999
High chance to work for a different branch if relocated

📌 Casual Guest Service Agent Sydney
🏢 The Great Southern Hotel
📍 Sydney