Job Description

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people2people – Sydney Western Suburbs NSW

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A leading global home appliances and consumer products organisation, providing a broad range of household products and services across the Australian market. The business has a robust focus on customer experience and delivering quality products and support to its customers.

About the role /n

This is an ongoing long-term temporary opportunity within a busy Call Centre / Customer Service environment. The role will involve managing a high volume of customer enquiries via phone and email, with approximately 20–50+ calls per day.

Key responsibilities /n

Manage a high volume of inbound and outbound customer calls

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Monitor and action enquiries received through the shared inbox

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Triage customer calls and enquiries, directing them to the appropriate team or area as required

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Manage multiple tasks simultaneously and prioritise workloads effectively





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Maintain a high level of customer service and professionalism across all interactions

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Work efficiently in a fast-paced setting and remain calm under pressure

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Learn and utilise internal systems and processes, with training provided

About you /n

Previous customer service and/or call centre experience preferred; however, background is open for the right candidate

Solid SAP experience /n

Excellent communication and interpersonal skills

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Highly motivated and proactive approach

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Strong multitasking and prioritisation skills

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Comfortable working in a high-volume environment

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Ability to manage competing priorities and work effectively under pressure

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J-18808-Ljbffr

📌 Call Centre Representative Sydney (Australia)
🏢 People2People
📍 Australia