Dynamic NDIS service delivery role combining coordination, administration and participant-focused support.
Your New CompanyHays Recruitment Townsville is proud to partner with a well-established and growing NDIS provider dedicated to delivering high-quality, participant-centred services.
Due to continued growth, an opportunity has become available for an experienced NDIS professional to join their Service Delivery team in Townsville.
Your New Role
In this role, you will provide vital support to the Service Delivery team to ensure quality outcomes for NDIS participants.
You will utilise your NDIS knowledge, organisational skills and ability to manage competing priorities in a busy and rewarding environment.
Key responsibilities include:
Supporting day-to-day service delivery operations
Assisting with scheduling, rostering and appointment coordination
Maintaining accurate participant records, documentation and data entry
Troubleshooting operational challenges with a proactive, solutions-focused approach
Assisting with internal and external meetings as required
Supporting the NDIS Manager with daily operational activities
Communicating effectively with participants, families, staff and stakeholders
Contributing to the smooth delivery of participant services and supports
Participating in a rotating on-call roster following a successful onboarding period
What You'll Need to Succeed
To be successful in this position, you will have:
Demonstrated experience within the NDIS sector




Experience as a Senior Support Worker, Team Leader, Service Coordinator, Rostering Coordinator or similar role; alternatively, administration experience within the disability, community services or healthcare sectors
Sound knowledge of NDIS processes and participant supports
Solid organisational and multitasking abilities
Excellent computer skills, including experience with rostering, scheduling and administration systems
Solid written and verbal communication skills
Ability to work effectively in a fast-paced environment while maintaining attention to detail
Current Driver Licence
Current Blue Card and NDIS Worker Screening Clearance (Yellow Card)
Current National Police Check, or willingness to obtain
What You'll Get in Return
Permanent full-time position
Monday to Friday work schedule (8:30am - 4:30pm)
Supportive and collaborative team culture
Ongoing training and professional development opportunities
Exposure to a diverse and rewarding role within service delivery
Opportunity to develop your career within a growing organisation
Meaningful work that positively impacts the lives of NDIS participants
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to ******, or call Stacey Fear now on **************.
If this job isn't quite right for you, but you are looking for a recent position, please contact us for a confidential discussion about your career.
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📌 Ndis Service Delivery Assistant (Townsville)
🏢 Hays
📍 Townsville