Take ownership of complex property and strata claims with a leading insurer, mentor junior team members and enjoy a supportive team environment.
Manage complex property and strata claims end to end
Mentor junior team members and share technical expertise
Work 5 days in the office, conveniently located close to public transport
About the Company
MAYDAY Recruitment is partnering with a well-established and highly regarded strata insurer seeking an experienced Senior Property Claims Consultant to join their VIC Claims team.
This is an excellent opportunity for a technically robust claims professional who can confidently manage complex property claims, provide expert guidance and deliver quality outcomes for customers and stakeholders.
You'll take ownership of a portfolio of property and strata claims, drawing on your technical expertise and sound judgement to navigate complex matters from initial assessment through to resolution.
You'll also play an important role in mentoring junior team members, sharing knowledge and contributing to a collaborative team environment.
This is a fully office-based role, working 5 days per week from conveniently located Melbourne offices close to public transport.
You'll join an experienced and supportive team where your expertise will be valued, with opportunities to continue developing your specialist knowledge within the strata insurance sector.
Your responsibilities will include:
Managing end-to-end property and strata claims, including complex and high-value matters
Assessing policy coverage, liability and claim circumstances to determine appropriate outcomes
Managing complex water damage, escape of liquid, burst pipe and other property-related claims
Coordinating investigations, building assessments, repairs and restoration works
Negotiating settlements and making sound, commercially minded claims decisions
Building and maintaining strong relationships with brokers, insureds, assessors, builders and repairers




Identifying and resolving escalated or challenging claims matters
Maintaining accurate documentation and ensuring compliance with relevant policies, procedures and regulatory requirements
Supporting team knowledge-sharing and contributing to continuous improvement across claims processes
What We're Looking For
Demonstrated experience managing end-to-end property claims, including complex claims
Strong technical knowledge of property damage, escape of liquid, burst pipe and water damage claims
Previous experience in strata or body corporate insurance, highly regarded
The ability to assess coverage, interpret policy wording and make sound claims decisions
Experience coordinating builders, assessors, repairers and other external specialists
Strong negotiation, problem-solving and stakeholder management skills
The confidence to manage a busy portfolio independently and resolve escalated matters
Experience using claims management systems and Microsoft Excel
A collaborative approach, with the ability to share knowledge and support colleagues
Benefits:
Join a well-established insurer with a strong reputation in the market
Take ownership of complex property and strata claims
Work within a close-knit, supportive and experienced claims team
Access ongoing professional development and career progression opportunities
Enjoy access to a benefits platform, including novated leasing options
Give back to the community with dedicated volunteer days
Access an Employee Assistance Program (EAP) for additional support and wellbeing
Purchase additional annual leave to support work-life balance
Work from conveniently located Melbourne offices close to public transport
If you're an experienced property claims qualified looking for your next step, where your technical expertise will be valued and you'll have the autonomy to manage complex claims, we'd love to hear from you.
Apply now!
We welcome applicants of all backgrounds, including people with disability, Aboriginal and Torres Strait Islander peoples, and those from culturally diverse backgrounds.

📌 Senior Property Claims Consultant – Vic (Melbourne)
🏢 Mayday Recruitment
📍 Melbourne