Lotus Commercial is a commercial kitchen service business with 30 years of experience servicing the hospitality industry and corporate businesses.
Services include kitchen filter exchange, canopy, exhaust cleaning, air conditioning filter maintenance, and various sanitization services.
This newly formed Internal Sales & Retention Executive role has been designed to strengthen customer relationships, improve retention, support existing accounts and create additional growth opportunities across our expanding customer base.
Reporting directly to the National Sales Manager, you'll play an important role in supporting the next stage of our growth journey.
This is an office-based role where you'll work closely with customers, operations and the sales team to ensure opportunities are captured, relationships are strengthened and customers continue to receive the high level of service Lotus Commercial is known for.
About the Role:
Key responsibilities include:
Following up customer cancellation requests and implementing retention strategiesManaging change-of-ownership opportunities to retain customer sitesQualifying inbound leads and customer enquiriesManaging low-value and single-site opportunitiesPreparing quotations for additional services,



filter exchange programs and spare partsSupporting non-key account management activitiesAssisting with pricing reviews and implementation of the company Price Management ProcessFollowing up quotations and opportunities to improve conversion ratesMaintaining accurate CRM records and customer activityWorking closely with operations to ensure a seamless customer experience
Who We're Looking For
This role would suit someone with experience in:
Account managementSales support or administrationService-based industries
Experience in hospitality, facilities management, contractor services or similar industries would be advantageous but is not essential.
We're looking for someone who:
Builds solid relationships with customersEnjoys helping people and solving problemsIs highly organized and detail-focusedTakes ownership and follows throughCommunicates confidently and professionallyCan manage multiple priorities at onceHas a positive, proactive attitude
Knowledge of commercial kitchen exhaust cleaning or filter exchange services would be highly regarded, however full training will be provided.
What's In It For You?
Newly created role with the opportunity to help shape the positionJoin a growing national business with excellent career opportunitiesSupportive and collaborative team environmentWork directly with senior leadershipMonday to Friday office-based roleCompetitive salary packagePerformance incentivesLaptop, phone and all tools providedStable, permanent full-time position
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📌 Internal Sales & Retention Executive (Sydney)
🏢 Lotus Commercial
📍 Sydney