At Simply Helping, our mission is to add value, meaning and dignity to the lives of others by providing flexible, person-centred care and support in an environment of safety and trust.
We are seeking a passionate and organised Care Coordinator to join our growing team and play a vital role in supporting older Australians and people living with disability.
This is an opportunity to work with a respected and values-driven organisation that genuinely cares about its clients, employees, and community.
This a full time role working from our Torquay office.
About the Role
As a Care Coordinator, you will be responsible for coordinating safe, responsive, and person-centred services that meet each client's individual needs, goals, and preferences.
You will act as a key point of contact for clients, families, support workers, and other stakeholders to ensure services are delivered to the highest standard.
Key Responsibilities
Coordinate and review person-centred care plans
Schedule and monitor client services and support
Liaise with clients, families, support workers, and external stakeholders
Support client onboarding and service commencement
Monitor service quality and identify opportunities for improvement
Assist with recruitment, onboarding and training of support workers
Maintain accurate client records and documentation
Support operational and administrative functions as required
Escalate service risks and concerns appropriately to management
What We're Looking For
You are a compassionate and organised professional who thrives in a fast-paced environment and enjoys building positive relationships with clients and colleagues.
Essential Skills and Experience




Strong communication and interpersonal skills
Excellent organisational and problem-solving abilities
Ability to manage competing priorities and work autonomously
Experience working with diverse stakeholders
Proficiency in Microsoft Word, Excel and SharePoint
Commitment to person-centred service delivery and quality outcomes
Qualifications
We welcome applicants with:
Diploma in Community Services and a minimum of three years' case management experience; or
Bachelor's degree in Social Work, Behavioural Science or a related discipline; or
Nursing qualifications and relevant industry experience.
Mandatory Requirements
Current Australian Driver's Licence
Current Working with Children Check
Current NDIS Worker Screening Check
Current First Aid Certificate
Evidence of Flu Vaccination
Evidence of COVID-19 Vaccination
Why Join Simply Helping?
At Simply Helping, our values guide everything we do:
Integrity
Connection
Accountability
Respect
We offer
A supportive and cooperative team environment
Meaningful work that positively impacts people's lives
An organisation committed to diversity, inclusion and equality
The opportunity to contribute to quality outcomes for vulnerable members of our community.
Diversity and Inclusion
Simply Helping is committed to creating a diverse and inclusive workplace.
We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, and people living with disability.
Note: A satisfactory screening process, including checks relevant to the role, will be required prior to appointment.
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📌 Care Coordinator (Victoria)
🏢 Simply Helping
📍 Victoria