You will report to the Infrastructure Manager, and be based at our Perth office in Western Australia.
As a Help Desk Officer, you will be the first point of contact for IT support across Acquire's global offices, keeping our people productive and secure so the Infrastructure team can focus on the platforms behind our SaaS products.Job RequirementsCertificate IV, Diploma or Degree in Information Technology or a related field (recent graduates are encouraged to apply)Working knowledge of Windows 11 and/or macOS, laptop and mobile device hardware, and standard business applicationsUnderstanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi) and basic security practicesWell-developed written and oral communication skills, with the ability to explain technical concepts to non-technical staffA customer service mindset and proven ability to build effective working relationships at all levelsStrong problem-solving skills and a genuine enthusiasm for learning new technologiesExperience in a help desk, service desk or desktop support role is desirable but not essentialExposure to Microsoft 365, Microsoft Entra ID or Microsoft Intune is desirableExposure to ITIL, ISO ***** or a ticketing system is desirableITIL Foundation, CompTIA A+ or Microsoft MS-900 certifications are desirableKey Responsibilities & TasksAct as the first point of contact for all IT support requests via the service desk, email, chat, phone and face-to-faceLog, prioritise and track incidents and service requests in the ticketing system through to resolutionDiagnose, resolve and elevate hardware, software, network connectivity and peripheral issues for local and remote staffProvision and deprovision user accounts, licences, mailboxes and application access in line with onboarding and offboarding proceduresBuild,



configure and deploy laptops and mobile devices using Microsoft Intune, and maintain the IT asset registerMonitor endpoint patching and device compliance, and remediate non-compliant devicesPerform and evidence operational controls under Acquire's ISO ***** Information Security Management SystemIdentify and elevate security incidents and suspicious emails in line with the incident response procedureCreate and maintain knowledge base articles, procedures and user guidesAssist the Infrastructure team with routine operational tasks and IT projectsParticipate in the after-hours support arrangement to assist staff in other time zones as requiredBenefits we offerFlexible hybrid work model (3 days in office / 2 days remote)Employee Assistance Program (EAP)Dedicated training levy and training leave to support ongoing qualified developmentSpecialised leave for community engagement and volunteer workCommuter benefits designed to incentivise sustainable and green transport optionsParticipation in Acquire's Social Club events and functionsOpportunities to grow with our ever-expanding global footprint across APAC, EMEA, and NAMAbout UsAcquire provides strategic software solutions so when the right information is available to the right people, they can make business decisions with confidence.We work with the world's leading organisations to tackle increasingly complex data challenges impacting Environmental, Social and Governance (ESG), as it relates to the earth's resources, the natural environment, and their communities.Founded in ****, Acquire originated in Perth, Western Australia, and since **** has been a part of Constellation Software, Inc via its operating group, Vela Software.
Acquire currently has six offices around the globe, with customer support centres operating in each major time zone.
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📌 Help Desk Officer (Perth)
🏢 Acquire
📍 Perth