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Please specify...Verification *Thank you for your feedbackYour input helps us improve our service.Arventa was founded in **** and supports more than 3,000 Australian customers with our innovative compliance and risk management solutions via itsflagship platformWHS Monitor - .
As a result of our extensive growth, we are currently expanding our team.What we're looking forProblem solving skills - someone who is adept at analysing situations and providing effective solutions.Client engagement skills - someone proficient in building and maintaining strong relationships.Familiarity with Support Processes - someone who understands ticketing systems, SLA's and knowledge databasesKey ResponsibilitiesTroubleshoot and resolve customer issues across email, chat, and phoneManage and prioritise responses to support tickets, escalating critical issues appropriately.Create and maintain knowledge base articles, FAQs, and internal documentation to support customer self-service.Collaborate with product and engineering teams to report issues, share customer feedback, and test new features.Who we are:Arventa was founded in **** and supports more than 3,000 Australian customers with our innovative compliance and risk management solutions via itsflagship platformWHS Monitor - .




As a result of our extensive growth, we are currently expanding our team.What's looking forProblem solving skills - someone who is adept at analysing situations and providing effective solutions.Client engagement skills - someone proficient in building and maintaining strong relationships.Familiarity with Support Processes - someone who understands ticketing systems, SLA's and knowledge databasesKey ResponsibilitiesTroubleshoot and resolve customer issues across email, chat, and phoneManage and prioritise responses to support tickets, escalating critical issues appropriately.Create and maintain knowledge base articles, FAQs, and internal documentation to support customer self-service.Collaborate with product and engineering teams to report issues, share customer feedback, and test new features.RequirementsWhat you will need to succeed:Effective communication skillsSound technical knowledge/skillsExposure to technical support processesDemonstrated experience in a similar environment working to deadlinesUnderstanding of technical support principles and practices3+ years experience in similar implementation roleExperience with SaaS products (desirable)Experience training users in SaaS products (desirable)Prior to commencement successful candidates will be required to:Undergo a pre-employment National Police Check.Supply copies of all educational qualificationsBenefitsPERKSGrowth opportunitiesRegular professional developmentA strong emphasis on work/life balance including weekly and monthly office social activitiesOURTEAM& CULTUREWe're customer focused: Everything we do, we do to make things better for our customers.
We're here to win: We lead in a market that never stops moving.
We love this stuff: We hire smart, fun, talented people who want to make a difference.We've got each other's backs: We value honesty, appreciate diversity and insist on respect.
We're here for each other.
Every day.
We win as a team with a shared spirit of optimism.We're owners and we act like it: We take initiative, act with urgency and are accountable for results.
We're all engaged.Integrity is non-negotiable: Our customers, suppliers, partners, stakeholders, communities and competitors can all trust us to do the right thing.
No exceptions.This is a excellent opportunity to join a leading provider of Risk Management Software and be at the forefront of innovation in the industry.The key to your success will be your ability to build strong relationships at all levels, combined with a high degree of self-motivation, commitment and initiative.This is a fulltime, in the office roleNote that only short-listed candidates will be contacted.
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📌 Bytewize Vacancy 2026-2607 For Specialist Technicians (Canberra)
🏢 Bytewize Consulting
📍 Canberra