Job Description

The Company

Our client is a well-established Government organisation committed to delivering exceptional customer experiences and making it easier for customers to access Government services./n
/nThey are currently seeking motivated Call Centre Officers to join their high-performing and agile team in an exciting contract prospect ASAP on a contract basis, based in Parramatta with hybrid working arrangements available./n
The Job /n
/nReporting through to a Team Leader, you will be responsible for the following duties:/n

/n

/n
Respond to enquiries and communicate effectively with internal and external stakeholders to deliver high-quality customer service.

/n
Accurately process customer applications and data within required timeframes using relevant systems.

/n
Maintain accurate records of customer communications and feedback.

/n
Provide effective administrative support, including data entry, word processing and spreadsheet use.

/n




Perform general administrative tasks to support team operations.

/n

/n You /n
/nTo qualify for this opportunity, you must have experience in the following areas and possess the personal qualities below:/n

/n

/n
Minimum six months experience in a contact centre or high-volume processing setting.

/n
Experience working in the government sector is desirable.

/n
Strong written and verbal communication skills.

/n
Ability to work across multiple systems simultaneously.

/n
Demonstrated customer service skills with robust attention to detail

/n

/n How to apply /n

/nOur client is seeking candidates who can join their team immediately. To apply, please submit your application via the relevant job board./n

/nPlease note that only shortlisted candidates will be contacted.

📌 Call Centre Officer Nsw Government Newcastle
🏢 SB Recruitment
📍 Newcastle